Test Administrator

Overview

Position: Test Administrator

Reporting to: Test Centre Manager

Business Unit: Pearson VUE

Pearson VUE ( www.pearsonvue.com ) is the global leader in delivering high stake exams to professionals and industries through their worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers. It also helps prepare testing candidates with courseware, scenario-based labs, practice tests and more.

Pearson VUE offers a great environment to start or grow your career. We are now hiring a Casual Test Administrator to join our team at Pearson Professional Centres, Brisbane, AU.

Shift and compensation

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekdays (Monday to Friday) and Weekends (Saturday and Sunday). Our operating hours are between 7am and 11pm.

We offer an attractive pay rate of $37.13 per hour. Candidate must be flexible to work a range of morning and evening shifts. This is strictly a Casual position and will remain as such.

Responsibilities

- Providing exceptional customer service and a secure exam delivery environment

- Complying with all testing procedures and strictly adhere to company policies

- Checking and verifying candidate’s identification against test registration; and helping them to set up for test

- Explaining the exam procedures and proctoring / invigilating candidates while testing

- Troubleshooting with internal departments to fix any technical issues

- Escalating any policy breaches immediately to the relevant business personnel

- Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

- Other ad hoc duties as directed

Qualifications and experience

- A High school diploma or equivalent is required

- Minimum of 1 year customer service experience is preferred

- Experience proctoring or invigilating exams is highly desirable

- Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)

- Must be able to sit for long periods of time and be able to bend and lift up to 10 kilograms independently

- Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance

Core Competencies

- Detailed Oriented

- Communication Skills

- Problem Solving

- Customer Focus

- Ethics and Value

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Equal Opportunity and accommodations

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job details

- Job: Test Center Operations

- Job Family: LEARNING_&_CONTENT_DELIVERY

- Organization: Assessment & Qualifications

- Schedule: PART_TIME

- Workplace Type: On-site

- Req ID: 21305

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