Senior Client Services Officer

Overview

Attorney-General's Department
Job reference: 698785
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Classification: ASO3
Salary Range: $67,589 - $72,033 +superannuation
Duration: up to 12 months
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Tuesday 30 September 2025

About the Opportunity

We are currently seeking an experienced and motivated Senior Client Services Officer to join our Occupational Licensing team within Consumer and Business Services (CBS). As a Senior Client Services Officer, within the Occupational Licensing team, you will be providing an essential service to South Australians seeking to lodge, renew or obtain information on their occupational license. CBS issues and regulates licenses for a broad range of professions including trades, security, real estate and many others. Each customer interaction will be an opportunity for you to apply your problem-solving skills and excellent customer service ability to resolve at times sensitive enquiries. This role involves working in a team environment that is fast-paced and requires daily rostered phone shifts.

We want to hear from you if you are:

- Effective in providing high-quality customer support in a considerate and timely manner via telephone, face to face, emails and other forms of communication.
- Able to efficiently handle large workloads with competing demands and priorities.
- Competent in handling complaints in a considerate manner.
- Able to use initiative and judgment to ensure customers receive appropriate advice and solutions.
- Experienced in the interpretation and administration of legislation.
- Experienced in comprehensively assessing the merits of applications and providing recommendations or decisions as appropriate.

About the Business

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1900 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.

CBS constitutes a large part of South Australia’s business/consumer regulatory system and is the regulator for many businesses and professions.

CBS’ strategic goals are to:

- Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.
- Look after each other – fostering an engaging, positive and healthy work environment.
- Look after our customers – ensuring an informative, consistent and responsive service.
- Find better ways of working – through improved services and information.

For more information about the Attorney-General’s Department and also Consumer and Business Services, please visit the following sites: https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SAPOL; any fees incurred will not be recoverable from the AGD.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this opportunity that is not covered by this website please contact Nadine Kerslake, Team Leader, CBS on 08 7424 6530 or Nadine.Kerslake@sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time arrangements where reasonably possible. The sector is diverse and seeks to increase diversity and create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, please advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.

Applications close: 30/09/2025 11:30 PM

Attachments:

- ASO3 Senior Client Services Officer J&P.pdf
- Job Application Pack.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss flexible working arrangements for this role.

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