Urgent: Customer Care Coordinator

4 weeks ago

Whyalla, Australia Medibank Private Limited Full time

At Medibank we’ve recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

Make a Real Difference—Every Day
Are you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.

You'll be the first point of contact for our valued customers and stakeholders—helping to connect people with the care they need.

In this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.

What You’ll Do

- Handle incoming queries via phone, email, fax, and digital channels
- Perform admin and data entry tasks using Microsoft Office and our internal systems
- Update client records, liaise with clinical staff, and track referrals
- Provide accurate info on Amplar Home Health programs
- Make outbound calls to welcome new clients and follow up on referral requests
- Full-time contract from October 2025 until July 2026
- 7-day rotating roster (Shifts between 7am–8pm SA time)
- Includes 1 weekend shift per fortnight
- Penalty rates for late shifts, weekends, and public holidays
- Work in our Adelaide office with the option to also work from home
- Customer-first mindset, with a passion for helping others
- You have experience in phone-based customer service; clinical or medical admin experience is a plus
- Strong communicator—resilient, empathetic, and calm under pressure
- Comfortable juggling priorities in a fast-paced environment
- Confident using Microsoft Office and multiple systems

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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