Customer Service Representative

4 weeks ago

Whyalla, Australia Adelaide, SA Full time

Overview

Customer Service Representative (Golf Course) – Casual, Kaurna Country area, City of Adelaide. The role supports the North Adelaide Golf Course by creating a welcoming and professional experience for visitors and inquiries, with responsibilities spanning membership sales and renewals, multi-visit passes, merchandise, and course bookings. This position also supports the daily operations of the Pro Shop and Par 3, upholding Council’s Customer Service Standards.

The starting pay is $35 per hour (inclusive of casual loading) + 12% superannuation, with multiple casual opportunities available.

Responsibilities

- Serve as the first point of contact for customers, providing friendly and timely support across membership sales and renewals, multi-visit passes, merchandise, and course bookings.
- Support the daily operations of the Pro Shop and Par 3; assist with enquiries, manage memberships and direct debits, handle cash, and maintain a well-presented shop.
- Resolve challenging customer situations professionally and with care when needed.
- Work closely with the Golf Links team to maintain up-to-date product knowledge and provide accurate advice and support.
- Contribute to a collaborative, customer-focused environment and help deliver high-quality service in a community-focused setting.

Qualifications

- Experience in providing excellent customer service in a service-oriented workplace.
- Demonstrated verbal communication skills with the ability to manage challenging customers and situations tactfully and sensitively.
- Responsible Service of Alcohol Certificate
- Hold or have the ability to obtain a Responsible Person Badge
- Class C drivers license
- Experience in cash handling and sound numeracy skills

About Us

Located in Kaurna Country, City of Adelaide focuses on community wellbeing and quality of life, investing in city improvements and planning for a liveable city for future generations. The Property & Commercial Program leads Council’s Commercial Businesses, delivering high-quality services to customers while maximizing returns to Council. The City of Adelaide values inclusivity, diversity, and a safe, welcoming environment.

How to Apply

For enquiries, contact Courtney Gale on 8203 7888. Submit a Resume and a Cover Letter addressed to Courtney Gale, Team Leader, Front of House Golf Business Operations, through the application prompts. Review the position description prior to applying.

Applications close at 11.59pm, 15 October 2025.

This role includes a Working with Children Check and a National Police Check as part of the recruitment process. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates with diverse lived experiences. If assistance is needed with the recruitment process, contact the People Services team at (08) 8203 7333 or recruitment@cityofadelaide.com.au.

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