Case Worker

Overview

Reports to: Manager, Case Management and Coordination

Department: Case Management and Coordination

Location: Runcorn QLD

Employment Type: Varied

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 4 ($44.81 to $48.22 per hour)

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Established in 1976 as a Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website: https://kyabra.org/careers-jobs/

THE ROLE

At Kyabra, the Case Management and Coordination (CMC) team provides casework support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work is based on an integrated model whereby the team works alongside community members to support them with navigating the systems and circumstances that significantly impact their lives such as child protection (foster and kinship care), housing instability, living with a disability (NDIS), living on a low income, healthcare (mental and physical), education and legal services.

We are seeking suitable candidates for the following positions in our CMC team:

- Case Worker, Housing Support Services — Full-Time (76h 00m per fortnight) Fixed-Term (until 30 June 2026) with the possibility of an extension

- Case Worker, Disability Support Coordination (NDIS) — Full-Time (76h 00m per fortnight) Fixed-Term (6-month contract from commencement date)

- Case Worker, Foster and Kinship Care — Part-Time (45h 36m per fortnight i.e. 3 days per week) Fixed-Term (until 30 June 2026) with the possibility of an extension

This position involves both centre-based and outreach functions as well as collaboration with a range of community stakeholders towards an integrated service response.

REQUIREMENTS

Qualifications & Training

- Tertiary qualification (bachelor's degree or higher) in social work, human services and/or another relevant field.

Skills, Knowledge & Experience

- Demonstrated case management experience in the community services sector across one or more of the following areas: housing and homelessness support, disability support coordination (under the NDIS), and/or child protection (foster and kinship care).

- Knowledge of the Residential Tenancy Act, Child Protection Act, Disability Services Act and/or other relevant legislation within the human/community services sector.

- Demonstrated experience working alongside community members with multiple complexities while using trauma-informed and recovery-based practices.

- Demonstrated experience in the provision of people-centred and solution-focused approaches to service delivery and development.

- Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.

- Strong communication, interpersonal and organisational skills and the ability to work collaboratively (as a team) or autonomously.

History Checks & Clearances

The successful applicant may be required to apply for certain mandatory Personal and Criminal History Checks, and attain a satisfactory/positive result for the following:

- Blue Card (Working with Children Check) – required for all employees

- LCS2 (Personal and Criminal History Check)

- Yellow Card (NDIS Worker Screening)

- A valid open driver’s license (Queensland).

Note, it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

- Knowledge of client management systems and the ability to rapidly learn new ones such as SRS, QHIP and/or other systems/databases.

- Existing industry relationships/networks or the ability to rapidly build these.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page: https://kyabra.org/careers-jobs/

Your application must include:

- A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.

- Current resume/CV.

- Responses to all selection criteria questions (as indicated via BambooHR).

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. A full position description can be accessed: https://kyabra.org/wp-content/uploads/2025/10/PD_Case-Worker-Case-Management-and-Coordination.pdf

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or HR@kyabra.org.

Applications close 5:00 pm Monday, 17 November 2025.

Note: we will be conducting rolling interviews for this position whereby suitable candidates will be interviewed as their applications are received.

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