Dynatrace Observability Engineer

Dynatrace Observability Engineer

A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Join Zurich at a pivotal moment in our technology transformation journey as we strive to become Australia’s Leading Digital Insurer. As a Dynatrace Observability Engineer, you’ll play a hands-on role in elevating application and business observability for Zurich’s Australian operations.

Your work will empower teams to monitor, analyse, and optimise their services and customer experiences through Dynatrace, fostering a data-driven culture and supporting Zurich’s digital ambitions. You’ll be instrumental in bridging the gap between technical monitoring and business outcomes, enabling teams to become self-sufficient in leveraging Dynatrace, and driving innovation that aligns with Zurich’s strategic priorities and operational goals.

You will also be responsible for the following:

- Partnering with application teams to onboard services into Dynatrace, including agent-based, OpenTelemetry-based, and synthetic transaction instrumentation.
- Guiding teams in defining meaningful service-level indicators (SLIs), service-level objectives (SLOs), and business KPIs.
- Building and maintaining Dynatrace dashboards tailored to application health, user experience, and business outcomes.
- Supporting teams in configuring alerts, synthetic monitors, and custom events for proactive issue detection.
- Providing enablement and training to developers and DevOps teams on observability best practices.
- Collaborating with CI/CD teams to embed observability into pipelines and deployments, and acting as a local expert and advocate for observability within the Australian business units.

We’re seeking a hands-on, collaborative engineer who is passionate about observability and eager to drive Zurich’s digital transformation. You’ll thrive in a dynamic environment, working across teams to deliver clarity, enhanced performance, and transparency in support of our digital north star ambition.

In order to be successful, you will have the following:

- Minimum 5 years’ experience in a similar hands-on engineering role, ideally with a bachelor’s degree in information systems or related discipline.
- Proven expertise with Dynatrace, including dashboarding, alerting, tagging, and custom metrics, as well as hands-on experience with OpenTelemetry and telemetry data onboarding.
- Strong understanding of application architectures (microservices, APIs, cloud-native) and experience working with developers and DevOps teams in agile environments.
- Ability to translate technical telemetry into business-relevant insights, with familiarity in CI/CD pipelines and observability-as-code practices.
- Excellent communication and stakeholder engagement skills, and experience with other observability tools (e.g., Prometheus, Grafana, Splunk, Datadog).
- Knowledge of cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes), and exposure to SRE practices and reliability engineering principles.

Zurich offers a range of benefits, including 5 weeks of annual leave, hybrid working arrangements, access to wellbeing programs, and opportunities for career growth and development.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

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