Lead Observability Engineer

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We're looking for a highly skilled Observability Engineer to join our dynamic IT Operations team and lead the charge in monitoring excellence.

As a Lead Observability Engineer, you will architect and deploy comprehensive observability frameworks across cloud, on-premises, and hybrid environments to ensure seamless visibility and performance monitoring. A key part of your role will be integrating and optimizing Dynatrace for full-stack monitoring, covering infrastructure, applications, and user experience. You'll also be responsible for developing and maintaining Elastic pipelines to collect and process metrics and logs efficiently.

In this role, you'll create intuitive dashboards, alerts, and reports that deliver actionable insights into system health and performance. Collaboration is central—you'll work closely with network and storage teams to enhance observability across these domains, and partner with DevOps, SRE, and infrastructure teams to drive operational excellence. You'll lead Application Performance Monitoring (APM) initiatives to improve application availability and responsiveness, and use telemetry data to troubleshoot and resolve performance issues through root cause analysis.

To stay ahead, you'll continuously explore emerging trends and best practices in observability and monitoring, ensuring our systems remain resilient, scalable, and future-ready.

Qualifications

Required Skills & Experience

• Proven experience with Dynatrace in enterprise environments.
• Strong understanding of Elastic architecture and instrumentation.
• Familiarity with network/storage observability tools (e.g., SNMP, NetFlow, Splunk).
• Deep knowledge of APM concepts: tracing, metrics, logs.
• Experience with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure.
• Proficiency in scripting languages (Python, Bash) for automation.
• Exposure to CI/CD tools and DevOps methodologies.
• Excellent analytical and communication skills.

Preferred Qualifications

• Certifications in Dynatrace, cloud platforms, or observability tools.
• Experience with ServiceNow, Elasticsearch, or ITSM integrations.
• Background in systems engineering, network engineering, or software development.

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks