Account Manager

Overview

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Head of Account Management, and working with our Partners and our Sales and Onboarding teams, you will be accountable for building long-term relationships and driving retention and monetisation of the Fresha platform.

This is a great opportunity for someone looking to take the next step in their sales career. You could be a sales/business development representative that wants to transition into working with existing customers, or you have had relationship management experience in another CSM/AM role but would love to work with the customer base that Fresha assists. The attitude to want to learn and develop, and desire to achieve targets are what we really value.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office five days per week. Our Sydney office: Level 2, 364 Kent Street, Sydney NSW 2000

What you will be doing

- Partner engagement - Accountable for meeting key performance indicators on monetization, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform
- Revenue optimization - Effectively analyze reports and execute plans to upsell and increase monetized revenue generated from existing accounts
- Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
- Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

What we are looking for

- Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry
- Experience - 1-2 years experience in outbound business development or as a revenue generating account manager
- Professional proficiency in spoken Vietnamese is essential to communicate with a large cohort of our customers who are not fluent in English.
- Shown to be commercially motivated with an ability to adapt and achieve targets
- Self-starter and proactive approach
- Comfortable working in a fast-paced and changing environment
- Experience selling into Small businesses a plus
- Excellent communication and listening skills
- Excellent time management and planning skills
- Innovative - Creative thinking and problem-solving mindset

At Fresha, we value passion and potential as much as specific skills. If you/'re enthusiastic and eager to learn, we encourage you to apply, even if you don/'t meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

- Screen stage - Video-call with a member from the Talent Team - 30 MINUTES
- 1st stage - Video-call/in-person with Hiring Manager - 45-60 MINUTES
- Final stage - Video-call/in-person with Hiring Team - 60-75 MINUTES

We aim to complete the entire interview process and deliver feedback within 3 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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