Client Services Officer Grade 1-2 Parkes

Overview

Client Services Officer Grade 1-2 Parkes

Department: Courts Tribunals and Service Delivery

Location: Parkes, NSW, AU, 2870

Employment Type: Ongoing – Full Time (35 HPW)

Salary: $75,728 - $82,329, plus employer’s contribution to superannuation and annual leave loading.

Role includes travel to Local Courts within the Circuit.

Are you resilient, detail-oriented, and passionate about your community? Join Court Services as a Client Services Officer (CSO) in Parkes.

Are you ready to join us?

Applications close Wednesday 12/11/2025 at 11:59pm (AEDT).

Your role

As a Client Service Officer with Court Services, you will play a vital front-line role supporting the operation of NSW Courts. From managing courtrooms, to liaising with stakeholders and providing administrative support to clients – no two days are the same. Regional travel will be required.

What you’ll do

- Provide high-quality professional services to clients throughout various courts within the hub and use computer systems to enter data accurately.
- Prepare, check and maintain courtroom environments in accordance with court protocols.
- Facilitate hearings, including operating audiovisual technology and coordinating remote appearances for the Judicial Officer.
- Conduct courtroom inductions and maintain order, including swearing in witnesses and monitoring witness rooms.
- Liaise with NSW Sheriff, NSW Police, legal practitioners, interpreters, support workers, Community Corrections and Justice Health personnel.
- Respond to the requirements of the judiciary and other key stakeholders in the courtroom environment to provide timely and effective responses.
- Provide a high level of clerical and administrative support to the Court and the registry office.
- Adapt quickly to working in different jurisdictions and teams.
- Maintain professionalism and composure when exposed to sensitive information and distressed parties.

What we’re looking for

- Valid Australian Driver’s Licence.
- Strong communication and time management skills, adaptability, calm under pressure, and ability to work effectively as part of a team.
- Proficiency with different technologies or ability to quickly learn and use technology.
- Capacity to work in an environment with potential exposure to psychosocial hazards related to court services.
- High ethical standards and ability to maintain confidentiality.
- Willingness to travel to other locations within the hub; role operates out of the Parkes Local Court for 7-8 days per month, including possible overnight stays (1–6 nights per month on average).

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs

Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. We’re focused on addressing disadvantage and delivering meaningful work.

Courts and Tribunal Services manage and support the largest court and tribunal network in the country. There are 164 courts and tribunals throughout NSW, many in regional and rural areas.

Applications

To apply or for more information about the role, contact the Hiring Manager Louise Townsend at louise.townsend@justice.nsw.gov.au or (02) 6862 9401. For recruitment process adjustments, contact Maren Heldt at maren.heldt@dcj.nsw.gov.au.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire a wide variety of skills, experiences and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, LGBTIQ+ people, culturally and linguistically diverse people, carers and other diversity groups.

A Talent Pool may be created for future ongoing and temporary roles and is valid for up to 18 months.

Job Segment: Recruiting, Administrative Assistant, Clerical, Human Resources, Administrative

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