Client Service Officer

Division: LRLS Law Reform & Legal Services
- Location: Sydney, NSW, AU, 2000
- Req ID: 71935

**Client Service Officer**

**Office of the NSW Legal Services Commissioner**
- **Location - Sydney CBD with flexible working arrangements available**:

- **Employment type - Ongoing - Full time (35 hours)**:

- **Salary - Clerk - Grade 1/2, Base Salary ($73,522- $79,931), plus employer’s contribution to superannuation and annual leave loading**

**Your role**

The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.

The Client Service Officer role is part of a team-based approach to provide administrative and clerical support services to the operations of the OLSC and reception/client services to the public.

This is a hybrid workplace role, currently performed both from the OLSC office in the Sydney CBD, and from home, based on staffing requirements.

**What you’ll do**

The Client Services Officer is responsible for completing the following tasks:

- Provide administrative, clerical and client services support to assist the operational effectiveness of the Office of the Legal Services Commissioner, including contribution to and participation in the administrative team to improve service delivery to clients.
- Provide courteous and efficient reception services, including answering telephones and attending visitors at the front counter.
- Perform accurate data entry, file creation and searches relating to complaints about the legal profession.
- Provide accurate word processing services, producing large quantities of routine correspondence within tight timeframes.
- Accurate preparation of complaint related documentation, including document scanning and photocopying.
- Managing large and variable workloads while also staffing the Office’s reception telephone lines.
- Prioritising multiple tasks and unexpected increases in workload.
- Assisting the Administration Manager and other OLSC executive officers with administrative duties as required.

**What we’re looking for**
- General knowledge and understanding of the functions of a legal body and/or complaint handling organisation.
- High level organisational and time management skills, with the ability to work in a high volume and sometimes pressured environment.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career.
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**:Tuesday, 28 January 2025 at 11:59 AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.