It Service Desk Support Officer

IT Service Desk Support Officer (6 month contract)

Job No: SSC1559

Location: Sutherland Shire

Employment Status: Permanent Full-Time

No. of Vacancies: 1

Closing Date: 28 Oct 2025 AEDT

Join Our IT Team

- Utilise your technical skills and customer service experience to resolve incidents and fulfil requests.

- Be part of a dynamic work environment that values continuous improvement and professional development.

- 6‑month contract at a progressive Council.

About Us

Sutherland Shire Council is committed to delivering excellent services across its four operating divisions: Planning, Infrastructure, Community and Corporate. Our Information Management and Technology Unit plays a vital role in ensuring that both Council staff and the community receive high‑quality IT support. This is a fantastic opportunity to be part of a collaborative environment that values teamwork, respect, and innovation.

About The Role

The IT Service Desk Support Officer serves as the primary point of contact for IT support within the Information Management and Technology department. The role is essential in ensuring effective communication between Council staff and the IT Service Desk for incident resolution and request fulfilment. In this position, you will handle support requests through various channels, including phone, email, chat, and in‑person. Your ability to resolve issues quickly and professionally will significantly influence the perception of the IM&T department’s capabilities.

Who We Are Looking For

The ideal candidate will be available immediately and possess a strong background in Information Management and Technology alongside excellent customer service skills.

Qualifications & Experience

- Tertiary qualifications in a related discipline or substantial experience in IT.

- Knowledge of ITIL principles and a current driver’s licence.

- Proficiency in Microsoft Office 365, Windows Desktop OS, SCCM/MECM, Active Directory, and information security fundamentals.

- Experience in application management troubleshooting and ITIL processes in service operations.

- Strong analytical, problem‑solving, and critical thinking skills.

- Excellent communication and interpersonal skills to effectively engage with customers at all levels.

- A growth mindset and eagerness to learn and improve.

Application & Recruitment

We are looking for a team player who is committed to delivering superior customer experiences and can thrive in a fast‑paced, high‑volume work environment. If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council.

- Apply by responding to our online application questions and submitting your resume outlining why we are a great fit.

- Application deadline: 11:59 pm Tuesday 28 October 2025.

- Interview date: Interviews will be facilitated within 1 week of closing due to the immediate start of this role.

- Hours of work: Temporary Full-Time, 35 hours per week with option of 19 day month flex time arrangement available. Additional out of work hours including weekend and public holidays may be required as part of an on‑call roster.

- You will have access to fitness passport, corporate membership to our leisure centres, employee assistance programme, annual flu shots, health and wellbeing programme and novated lease options.

Eligibility & Work Rights

Due to the permanent nature of the position, applicants must hold an Australian/New Zealand citizenship or Australian permanent residency and have unlimited and unrestricted working rights.

Applicants will be required to undertake a current police check.

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