Performance Manager IEA

About us...Want to grow your career while helping people find a job they love?At Breakthru, you won’t be stuck behind a desk — you’ll be out in the community, working side-by-side with clients where it matters most.As part of the Royal Rehab Group, you’ll be backed by one of Australia’s most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you’ll have the stability, resources, and support to grow your career and make a real impact in people’s lives.About the role..Breakthru is proud to be selected by the Department of Social Services to deliver the new Inclusive Employment Australia (IEA) program across key regions in New South Wales and Queensland. This means we’ll be supporting more people than ever to access meaningful employment and build lasting careers — and we’re growing our team to help make it happen.This position is based in the Greater Sydney area and supporting Breakthru's national footprint. The successful candidate will support a wide range of exciting job functions including:

- Working alongside Regional Managers, implement the IEA quality and performance framework and track progress against key milestones.
- Provide training, coaching, and guidance on quality and performance within the IEA contract.
- Develop, track, and report on KPIs and compliance requirements, providing actionable insights to support performance.
- Contribute to strategic planning and organisational development, helping shape initiatives that enhance service quality and client outcomes.
- Liaise with external partners, funders, and stakeholders on reporting, evaluation, and continuous quality improvement efforts.

About you..You’re a strategic thinker with a sharp eye for detail and a deep commitment to equity and inclusion. With experience in quality assurance, performance monitoring, or program evaluation—ideally within the social impact, disability, or employment sectors. You’re confident working with data, compliance standards, and stakeholder relationships, and you bring a collaborative mindset to everything you do.You thrive in dynamic environments, enjoy solving complex problems, and are driven by the opportunity to help shape a more inclusive employment landscape through Inclusive Employment Australia.Essential Criteria:

- Proven experience in quality assurance, performance management, or program evaluation
- Strong understanding of compliance frameworks and continuous improvement methodologies
- Excellent analytical, reporting, and project management skills
- Ability to communicate complex information clearly to diverse audiences
- Commitment to inclusive employment and social equity
- Experience working in the disability, community, or not-for-profit sector (highly regarded)
- Tertiary qualifications in business, social sciences, or relevant experience
- Current Driver's License - Essential

Your Royal Rewards...

- Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay
- Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
- Wellbeing Days: 5 extra leave days to recharge
- Maxxia Rewards: enjoy a huge range of discounts through our salary packaging partner
- Fitness Passport: Discounted access to gym and aquatic centres
- Health Insurance: Exclusive HCF discounts
- Portable Long Service Leave: Access to portable long service leave for eligible candidates
- Career Growth: Genuine opportunities for growth and career development
- EAP Support: Free, confidential counselling and wellbeing support

We know our diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace that reflects the people we serve. We encourage applications from all members of our community, including People with Disability, First Nations peoples, LGBTIQA+ people, and those from Culturally and Linguistically Diverse backgrounds.We are committed to creating an inclusive and accessible environment where all individuals can thrive. Should you require any adjustments to participate equitably in the recruitment process, please contact talentacquisition@royalrehab.com.auWe welcome the opportunity to discuss any workplace adjustments during the interview process.What’s next…If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with usPlease note, only applicants that address this essential criteria will be considered.The successful applicant will be required to provide and undergo pre-employment checks including a current criminal record check, working with children check, NDIS Worker Screen Clearance, employment history, driver's license and referee checks.
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