Inclusive Employment Australia

Inclusive Employment Australia (IEA) Employment Service Area (ESA) Performance Manager

Global Skills has recently been awarded contracts to deliver the Australian Government's Inclusive Employment Australia (IEA) program in Central Western Sydney, Fairfield, Macarthur, Northern Sydney and Outer Western Sydney regions. The contracts were recently awarded following a tender carried out by the Department of Social Services with delivery of the program to begin on 1 November 2025.

IEA will replace Disability Employment Services; a program Global Skills has been delivering since 2006. Designed to create a more inclusive future for people with a disability, injury and/or a health condition, IEA places each person's unique goals and needs at the heart of the program. Participants will receive personalised support to prepare for, secure and maintain meaningful employment.

We are looking for ESA Performance Managers for each of our 5 ESA's: Central Western Sydney, Fairfield, Macarthur, Northern Sydney and Outer Western Sydney.

About the job

• Leading a team of IEA Case Managers across each office in the ESA to deliver sustainable employment outcomes for people with disability
• Deliver staff training and development to ensure the provision of high quality, person-centred services
• Ensuring the achievement of internal and external performance benchmarks
• Ensure compliance with National Standards for Disability, ISO 27001:2022/RFFR accreditation and other quality initiatives and compliance requirements
• Adhere to WHS policies, all Information Security and Privacy requirements, understand, and apply Deed and guideline requirements
• Leveraging systems, tools, and reports to analyse and monitor individual, site and area performance and quality metrics
• Representing the organisation at external events

Successful candidates for these roles will:

• Preferably hold qualifications in Employment, Community or Disability services or a related/higher level qualification
• Be prepared to work towards a relevant qualification if you do not currently hold one
• Have a minimum of 3 years management experience specifically leading employment service teams, demonstrating excellent leadership and communication skills
• Possess the skills to build a positive workplace culture and high performing teams
• Share our commitment to providing the highest standard of customer service and collaboration with key stakeholders
• Have an understanding of the local labour market, career and training opportunities
• Have a passion for helping others and making a difference
• Possess strong administration skills and IT literacy
• Be willing to provide a satisfactory Criminal Record Check, Working with Children Check and other checks as deemed necessary
• Be eligible to work in Australia
• Have a full driver's licence and be willing to travel to sites as required

Working at Global Skills

Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with a Disability, Lived Experience, candidates from a Culturally and Linguistically Diverse, First Nations and from the LGBTQIA+ community.

Our workplace diversity supports our business innovation and success. We welcome candidates of all abilities and are committed to providing a supportive and accessible workplace. If you require any accommodations during the application process or while working with us, please let us know how we can support you.

We provide ongoing training to our employees, ensuring they have the knowledge and skills to support inclusivity and diversity in the workplace.

Our employees benefit from:

• A competitive salary and conditions, including car allowance, mobile phone and laptop
• Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation
• Staff Development – offer to fund Certificate 4 in Community Services, full access to the Nesa Academy, internal mentoring & external training opportunities e.g. Mental Health First Aid Certificate
• An annual staff development allowance to strengthen skills, qualifications and opportunities for progression
• Employee Assistance Program to support your wellbeing
• A paid day off for your birthday
• One-week additional annual leave per year for staff with over 5 years of service
• Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinemas

How to apply

Apply directly through Seek