Associate Director, Performance and Culture

Overview

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. As the Associate Director - Performance and Culture, you’ll be at the forefront of shaping how we manage performance, build capability, and foster a thriving, customer-first culture across the organisation. This role partners closely with People & Culture and senior leaders across Optus to embed a risk-aware mindset, drive accountability, and support our people to grow and succeed.

Responsibilities

- Lead the evolution of performance frameworks that drive clarity, accountability, and growth.
- Build capability in goal setting, feedback, and coaching across teams and leaders.
- Translate performance insights into actionable plans at both enterprise and business unit levels.
- Develop and implement a customer-first culture roadmap aligned with strategic priorities.
- Support the Risk and Compliance Academy with curated learning content and tools.
- Champion values-based leadership and design initiatives that foster inclusion and psychological safety.
- Embed the “Optus Ways of Working” across the employee lifecycle, refreshing tools and processes.
- Collaborate with cross-functional teams to ensure alignment and impact across culture programs.

What you’ll bring

- A strategic mindset with the ability to connect culture and performance initiatives to business outcomes.
- Strong stakeholder management and influencing skills, with a track record of building trusted partnerships.
- Expertise in learning and development, including designing and implementing impactful programs.
- Confidence in using data and insights to inform decisions and measure impact.
- Experience managing external vendors and leveraging digital learning solutions.
- Ability to thrive in ambiguity and lead change in a dynamic, evolving environment.
- A collaborative and pragmatic approach to partnering with senior leaders and P&C teams.

The good stuff

- 3 days in the office, 2 days remote – with flexible hours to suit
- Inclusive carer neutral paid Parental Leave of up to 16 weeks
- Competitive leave including 2 'Connected Leave' days
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue.
- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Diversity, Inclusion & Belonging

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

#J-18808-Ljbffr