Apply Now Customer Service Manager

3 weeks ago

City Of Kalamunda, Australia Programmed Full time

Overview

CUSTOMER SERVICE MANAGER

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our client is seeking an experienced Customer Service Manager for an immediate start for an ongoing casual assignment.

Working hours: Monday to Friday 38 hours per week

Location: Forrestfield

Start: ASAP

Hourly rate: $60.00 p/h + Super depending on experience

Responsibilities

- Lead the customer service team to deliver high-quality service to clients.
- Act as the main escalation point for customer enquiries, complaints, and service issues.
- Build and maintain strong relationships with key customers, ensuring expectations are met.
- Monitor customer satisfaction and implement initiatives to improve service delivery.
- Manage, coach, and develop the customer service team to achieve KPIs and service standards.
- Conduct regular team meetings, performance reviews, and training sessions.
- Foster a positive and customer-focused team culture.
- Oversee day-to-day customer service operations, ensuring timely resolutions.

About you

- Proven experience in a customer service leadership/management role, ideally within transport, logistics, or supply chain.
- Understanding of compliance requirements in the transport/logistics industry
- Strong knowledge of freight operations (palletised freight, linehaul, warehousing, DIFOT, CoR compliance).
- Excellent people management skills - ability to lead, motivate, and develop a high-performing customer service team.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Demonstrated ability to manage customer escalations, complaints, and service recovery in a professional manner.
- Strong organisational and problem-solving skills, with the ability to work in a fast-paced environment.
- Experience with customer service systems, CRMs, and freight management systems.
- Proficiency in SAP, MS Office (Word, Excel, Outlook) and reporting tools.

How to apply

If you are interested in the role and fit the criteria, please apply online today If you have any further questions before applying online, please email Holly Storor at holly.storor@persolkelly.com.au

PLEASE NOTE - only online applications will be considered

Who we are

At PERSOL, we connect people to meaningful work and growth. With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives. We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move?

Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com. Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

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