Network Support Officer

Network Support Officer
Full-time Temporary

Details: Transport Canberra is seeking a proactive and skilled Network Support Officer to join our team. In this pivotal role you will coordinate compliance activities, support operational excellence and contribute to a safe and respectful public transport environment.

Key responsibilities:

- Coordinate and manage rosters for Transit Enforcement Officers ensuring operational coverage and efficiency.
- Oversee the issuance of warning notices and Penalty Infringement Notices (PINs’) acting as the primary escalation point for related issues.
- Supervise and prepare reports on fare compliance and occupational violence.
- Interpret and apply legislation and policies in daily operations.
- Deliver clear, tailored communication to a range of audiences.
- Assess and manage risks, responding appropriately to incidents.

What you’ll bring:

- Strong written and verbal communication skills.
- Experience interpreting legislation and applying policy.
- Excellent planning, analytical and risk management abilities.
- Proven ability to manage competing priorities in a fast-paced environment.
- Effective interpersonal, negotiation, teamwork and leadership skills.
- Commitment to ACTPS values: Respect, Integrity, Collaboration, Innovation and Workplace Safety.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

- A pre-employment medical is required.
- Prior to commencing this role, a current registration issued under theWorking with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to -Apply for or renew a WWVP registration - Access Canberra
- First Aid Certificate (or willingness to obtain and maintain).
- Minimum C class drivers’ licence is preferred.

Must be eligible to be appointed as an Authorised Person under the Road Transport (General) Act 1999, Successful applicants:

- Must successfully complete all pre-employment checks including police check
- If found suitable for the role, you will be asked to complete a Nationally Coordinated Criminal History Check and submit relevant documents for Transport Canberra to undertake the police check.

Notes: This is a temporary position available immediately for up to 12 months. A merit pool will be established from this selection process and may be used to fill identical vacancies over the next 12 months.

How to Apply: Please address the points listed under the Selection Criteria section of the Position Description in no more than 350 words per criteria.

Please also provide a current curriculum vitae outlining your work history in chronological order including the contact details for two referees.

Applications should be submitted via the Apply Now button below.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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Note

This is a temporary position available immediately for up to 12 months.

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