IT Support Officer

5 days ago

Gold Coast City, Australia Buildsafe Australia Pty Ltd. Full time

About Us

Buildsafe is an innovative leader within the building and construction industry, providing height safety systems and virtual onsite security camera systems. We are fast-paced, ever-evolving, and constantly challenging ourselves to do things better. As a company, we place strong emphasis on developing and maintaining strong relationships with our partners and clients including our most important partnership: our people.

About the Role

Our BuildCam camera system provides a flexible and reliable solution for site monitoring. With 24/7 supervision of residential construction sites, our customers and stakeholders can track developments in real time.

In this newly created role, we are seeking an experienced IT Support Officer to join our expanding BuildCam team. This position plays a key role in maintaining and supporting BuildCam’s technology and IT infrastructure. You’ll be responsible for the setup, troubleshooting, and monitoring of BuildCam systems, as well as footage and data management, software and hardware updates, and both customer and internal support.

The successful candidate will provide integral support to all aspects of BuildCam’s IT systems and services, both onsite and remotely. This position is hands‑on, dynamic, and suited to someone who thrives in a problem‑solving environment and enjoys working both independently and as part of a collaborative team.

Your Core Responsibilities

- Provide onsite and remote technical support to internal teams and clients

- Set up, configure, and troubleshoot BuildCam camera systems, modems, and solar monitoring equipment

- Conduct quality assurance checks and ensure systems meet performance standards

- Manage system updates, maintenance, and asset tracking

- Monitor power, data, and connectivity performance across all BuildCam systems

- Provide guidance and technical support via phone, email, or chat

- Assist in continuous improvement by refining processes and identifying optimisation opportunities

About You

You’ll have recent experience working in a similar IT support role, with relevant qualifications in information technology or a related discipline. You’re someone who can work within defined timeframes, manage multiple priorities, and collaborate effectively with internal stakeholders to achieve great outcomes.

You’ll also bring:

- Experience on a Service Desk or as an IT Support Officer

- Strong troubleshooting and diagnostic skills (hardware, software, and networks)

- Basic knowledge of server and networking hardware

- Understanding of network setup, connectivity, and troubleshooting

- Experience conducting quality assurance checks on technical systems

- Ability to monitor system performance, data integrity, and security alerts

- Excellent communication and customer service skills

- Working knowledge of Microsoft Windows server and desktop operating systems

What Buildsafe Can Offer You

Join a scaling division backed by an established national brand, where your contributions genuinely make an impact.

- Permanent full-time role – salary paid weekly

- 6:30am/7:00am starts available Monday to Friday

- Corporate uniform allowance

- Fortnightly professional car cleaning on site

- Regular team bonding experiences

- Access to our Staff Care program and Employee Assistance Program

- Discounted gym memberships through Fitness Passport

- A culture that values innovation, safety, and collaboration

#J-18808-Ljbffr

  • Broker Support

    6 days ago

    Gold Coast, Queensland, Australia Lend It Finance Group Full time $60,000 - $80,000 per year

    Lend It Finance Group is on the move With our brand new HQ opening at Runaway Bay Marina, we're looking for a Broker Support superstar to join our team and help us keep deals moving fast.**Role: Broker SupportLocation:Runaway Bay Marina, Gold CoastType:Full-Time, In OfficeAbout the Role:Assist brokers with applications, compliance, and settlement...

  • Support Technician

    4 weeks ago

    Gold Coast City, Australia First Focus IT Full time

    Overview You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. 🏢 We’re First Focus—Australia’s top MSP (Cloud...

  • Business Support Officer

    3 weeks ago

    Gold Coast City, Australia Aurec Human Capital Group Full time

    Are you an organised and detail‑oriented professional with experience in Business Support, Operations, and Administration? We are seeking a proactive Business Support Officer to join our team, based in the Gold Coast. This is a fantastic opportunity for someone who thrives in a fast‑paced setting and enjoys managing multiple responsibilities. This is a...

  • Project Support Officer

    3 weeks ago

    Gold Coast City, Australia Quality People Full time

    Overview Our client URGENTLY requires a Project Support Officer for a 12 months + Contract in Nerang. The Project Support Officer will provide high level support services to Project Managers and team members on road infrastructure projects. You will provide administrative and project support to enhance the timely and effective delivery of projects,...

  • Administration Support Officer

    3 weeks ago

    Gold Coast City, Australia Quality People Full time

    Overview Our client URGENTLY requires an Administration Support Officer for a 9 months + Contract in Nerang. The Administration Support Officer will utilise a broad range of computer software programs and information management systems and databases to carry out duties associated with accounts payable processes and finance related...

  • Administration Support Officer

    1 week ago

    Gold Coast, Australia HAYS Full time

    Make a difference in your community **Your new company** Our client is a very reputable public sector organisation on the Gold Coast with a predominant focus on the community. They are a very large and diverse organisation who are seeking an Administration Support Officer to join their team on a contract basis. **Your new role** The role of Administration...

  • Client Support Officer

    2 days ago

    Gold Coast, Australia The MBA Partnership Full time

    The MBA Partnership is one of the largest Professional Services firms on the Gold Coast with 3 locations in South East Queensland. We are obsessed with looking after our people and love providing our valued clients next level, personalised service as well as recognising the ones who make the magic happen! We’re proud of our vibrant, inclusive culture and...

  • Business Support Officer

    2 weeks ago

    Gold Coast, Australia HAYS Full time

    Join a very reputable public sector organisation on the Gold Coast as a Business Support Officer. **Your new company** Our client is a very reputable public sector organisation on the Gold Coast with a predominant focus on the community. They are a very large and diverse organisation who are seeking a Business Support Officer to join their team on a...

  • Desktop Support Officer

    1 week ago

    Gold Coast, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...

  • Guest Support Officer

    2 days ago

    Gold Coast, Australia The Star Entertainment Group Full time

    The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation,...