Guest Support Officer

2 days ago

Gold Coast, Australia The Star Entertainment Group Full time

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

As our **Guest Support Officer** reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gaming team in the Star Gold Coast on a full time or part time basis and contribute to fostering a safer gambling culture at The Star.

**A few of your responsibilities**:

- Provide empathetic support to guests experiencing challenges related to gambling
- Promote safer gambling practices through proactive communication
- Collaborate with internal teams to enhance safety measures and awareness

**What we are looking for**:

- Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, social work, security, education
- Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the company
- Ability to demonstrate problem solving skills and show innovative thinking

As a** Guest Support Officer, **you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures

Your role will be pivotal in shaping the success of Safer Gambling practices at The Star. Join us in making a difference.

**What can we offer you?**
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- 30% Discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Paid training, ongoing career development opportunities
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**Our culture**:
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your move**:
Make your next move by clicking the link below.

  • Front Office Receptionist

    4 minutes ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**Full-time**Competitive salary + penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines...

  • Guest Service Agent

    1 week ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Job no**: 503000 **Work type**: Casual / Temp **Guest Service Agent** **Casual $33.38/hr Mon-Fri, $40.05/hr Sat, $46.73/hr Sun**_(HIGA Adult Rate, jnr rates may apply)_ **Sea World Resort, Main Beach Gold Coast** Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner...

  • Guest Service Agent

    2 days ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $33.38/hr Mon-Fri, $40.05/hr Sat, $46.73/hr Sun (HIGA Adult Rate)** **Sea World Resort, Main Beach Gold Coast** Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian...

  • Guest Service Generalist

    2 weeks ago

    Gold Coast, Queensland, Australia Travel + Leisure Co. Full time $60,000 - $90,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Guest Service Agent

    1 week ago

    Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at The Star Residences as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in a...

  • Guest Service Agent

    2 days ago

    Gold Coast, Queensland, Australia Village Roadshow Full time $40,000 - $80,000 per year

    Part Time $26.70hr Mon-Fri, $33.38/hr Sat, $40.05/hr Sun (junior rates may apply)Sea World Resort, Main Beach Gold CoastExplore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World, Wet 'n' Wild, Paradise Country, Australian Outback Spectacular, Village...

  • Guest Services Host

    1 week ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Services Host** **$24.82 per hour Part Time** **Sea World, Main Beach, Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of discounts throughout our properties and access to...

  • Night Guest Service Agent

    2 days ago

    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Service Agent** **Casual $29.40 per hour Monday-Friday, $35.28 Saturday, $41.16 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the Perks!** - Unlimited free entry to our amazing theme parks - Earn complimentary passes for family and friends - Enjoy discounts on food & beverage, retail and animal experiences - Enjoy a wide variety of...

  • Premium Guest Executive

    2 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    **Internal Opportunity!!** **About us** **About the role** As a Premium Guest Executive working in our VIP Domestic Sales and Marketing team, you will focus on implementing marketing initiatives to retain and grow The Star’s local VIP guests. Your demonstrated passion for providing excellent guest service and ability to develop and maintain key...