Customer Service Coordinator

4 days ago

City of Brisbane, Australia UniLodge Australia Pty Full time

Deliver exceptional service, support residents and contribute to a vibrant student community at UniLodge Park Central

About the Role

Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move-ins and maintenance and contribute to community initiatives to facilitate seamless operations.

Key Responsibilities

- Manage daily front desk operations, providing exceptional service to residents, tenants, and guests.
- Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required.
- Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks.
- Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery.
- Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area.

Skills & Experience

- Unrestricted Work Rights in Australia.
- Working with Children’s Check (Blue Card).
- Valid Certificate IV in Real Estate Practice (or be willing to obtain)
- Excellent communication skills and professional presentation.
- Previous experience in front office, reception, or hospitality environments (desirable).

Benefits

- Uniform Provided – Look sharp and feel confident on the job
- Inclusive Culture – Collaborate with a diverse and engaging team
- Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
- Company-funded Flu Vaccinations – we’ve got your back during flu season
- General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals

Why UniLodge Living Group

UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.

Keen to make an impact in a fast-paced frontline role? Take the next step in your career and apply now with your cover letter and resume to join UniLodge.

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