Customer Service Manager

3 weeks ago

City of Brisbane, Australia UniLodge Australia Pty Full time

Advance your career as a Customer Service Manager at Hive. Lead and inspire a team to deliver exceptional service

Overview

Date posted: 24th September, 2025

About the Role: The Customer Service Manager is responsible for building strong relationships with property owners and residents while leading a high-performing service team. This role ensures smooth day-to-day operations across tenancy management, owner communications, accounts, and resident wellbeing. The Customer Service Manager also plays a key part in training and developing team members to deliver exceptional service.

Responsibilities

- Act as the first point of contact for owners, providing timely updates and transparent reporting to build confidence and trust.
- Support residents with inquiries, manage check-in and check-out processes, and handle rent arrears professionally to create a positive living environment.
- Mentor and train team members, providing regular feedback to foster a collaborative, high-performing team culture focused on excellent service.
- Oversee all financial and operational aspects of the property, including managing accounts, coordinating with contractors, and conducting regular inspections.
- Promptly and professionally manage and resolve issues for both residents and owners, ensuring safety and well-being while handling key administrative tasks.

Skills & Experience

- Strong background in property management, student accommodation, or customer service leadership.
- Excellent communication skills with the ability to build rapport with both owners and residents.
- Proven experience in leading and developing teams, with a supportive and professional management style.
- Exceptional organisational skills with strong attention to detail in managing accounts, reporting, and compliance.
- Confident liaising with contractors and external service providers.

Benefits

- Inclusive Culture – Collaborate with a diverse and engaging team
- Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
- Company-funded Flu Vaccinations – we’ve got your back during flu season
- General Referral Bonuses – Up to $1,000 AUD for successful referrals
- Travel Perks – Access exclusive rates at Essence Hotels & Apartments

Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Apply for Job

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