▷ Apply in 3 Minutes Customer Service Coordinator

3 weeks ago

City of Melbourne, Australia CSE Global Full time

Overview

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.

Role

Your role as the Customer Service Coordinator will be the essential link between clients and our Sales and Technical teams to ensure our service levels and customer satisfaction are maintained to the highest standards. You will coordinate and manage the flow of communication between teams to maintain accuracy across the business, while managing customer volumes in orders and expectations on delivery. You will inform clients of variations, timelines across projects, invoicing, sales data with accurate real time data for reporting both internally and externally.

Responsibilities

- Oversee the flow of sales orders, through the relevant teams with a focus on keeping the customer up to date.

- Coordinate and manage the flow of information between Sales, Technical teams and clients to ensure accuracy and timely communication.

- Inform clients of variations, timelines, invoicing, and sales data with accurate real-time reporting for internal and external stakeholders.

Qualifications

- Excellent customer service skills, and a proven track record of working in a B2B environment

- Experience in a similar role, supporting high performing sales team

- Advanced administration skills, with knowledge across MS applications and the ability to work with ERP systems (BC experienced highly regarded.)

- Outstanding communication skills both written and verbally with the ability to influence outcomes with both internal and external stakeholders

- A keen eye for detail, understanding the importance of accurately recording data to be used across the business.

- Understanding of procurement and warehousing processes – from PO numbers through to stock controls

- Oversee the flow of sales orders, through the relevant teams with a focus on keeping the customer up to date.

Benefits

- Attractive remuneration package and benefits

- Excellent personal development opportunities with training, education, mentorship and upskilling

- Career growth with a fast-growing company

- Numerous employee benefits and HR resources

- Excellent stability and long-term prospects with expansion of clients and services in every state.

At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values

If you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to apply.

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