Renewals Manager

4 days ago

Council of the City of Sydney, Australia Ideagen Full time

About Us

Location - Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits –Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a sharp and detail-driven Renewals Manager to own the contract renewal process. You'll analyze customer agreements, clarify renewal terms and exit clauses, and communicate them clearly to clients. If you're analytical, a strong communicator, and thrive on precision, we’d love to hear from you.

Responsibilities

- Review customer contracts to identify key renewal dates, terms, and termination clauses.
- Keep renewal data organized and up to date in our internal systems.
- Proactively communicate with customers about upcoming renewals and clearly explain their options.
- Handle customer questions on contract terms and processes with accuracy and clarity.
- Identify and escalate any contract disputes or discrepancies to appropriate internal teams.
- Partner with legal and finance to ensure compliance with policies and regulations.
- Help improve internal workflows for contract management and customer communication.
- Maintain detailed records of all customer interactions and communications related to contract renewals.

Skills and Experience

- 3+ years of experience in renewals or complaints, ideally in SaaS or subscription-based environments.
- Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities.
- Excellent communication skills—able to simplify legal terms for any audience.
- Proficiency in CRM and contract management tools.
- A customer-first attitude and a passion for building positive relationships.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us atrecruitment@ideagen.com. All matters will be treated with strict confidence.

#LI-HT1 #LI-Hybrid #LI-Fulltime

#J-18808-Ljbffr

  • Renewal Manager

    5 days ago

    Sydney, Australia SoftwareONE Full time

    Job Function: Customer Center of Excellence Why SoftwareONE?: SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans The role: The Renewal Specialist is a deeply customer centric position that serves a critical role in the local Software and Cloud team. Our Renewal Specialists partner and collaborate across the organization with Account Managers, Software and...

  • 3 Days Left: Trainee Broker- Renewable

    3 weeks ago

    Council of the City of Sydney, Australia TP ICAP Group Full time

    Trainee Broker- Renewable & Carbon page is loaded## Trainee Broker- Renewable & Carbonlocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: R4479The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients...

  • Trainee Broker- Renewable

    2 weeks ago

    Council of the City of Sydney, Australia Seeds Renewables Full time

    The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data...

  • Asset Renewal Coordinator

    11 hours ago

    City of Melbourne, Australia MKO Global Partners Full time

    Apply now Job no: 493472 Work type: Permanent Location: Melbourne Categories: Engineering & Infrastructure, Transport & Development Mitchell Shire Council has embarked on Victoria’s latest great story of growth. Located just 40 minutes from Melbourne where the city meets the country, we’re renowned for our scenic beauty that’s rich in both history and...

  • Renewal Manager

    1 day ago

    Sydney, Australia Miro Full time

    **About the Team**: The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative...

  • Manager, Renewal Management

    2 weeks ago

    Sydney, Australia Genesys Full time

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Account Manager

    3 days ago

    Sydney, Australia monday.com Full time

    **About The Role**: - Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment. - Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth. - Negotiate renewal terms to align with the customer and the company goals -...

  • Renewal Manager Ii

    3 days ago

    Sydney, Australia Vimeo Full time

    Job Title: Renewals Manager II Location: Sydney, Australia Vimeo is on the hunt for a dynamic Renewals Manager II to support our Japan and APAC customers! Are you ready to take charge of renewing and expanding Vimeo's client relationships? Vimeo, a leader in the innovative video experience platform, is looking for a Renewals Manager who is adept at...

  • Renewals Manager

    7 days ago

    Sydney, Australia Salesforce Full time

    **Job Category **:Salesforce.org **Job Details**: **About Salesforce.org**: Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and—above all—connections. Salesforce.org gets our technology in the hands of nonprofits and...

  • [Apply in 3 Minutes] Senior Design Manager

    4 weeks ago

    City of Brisbane, Australia Arup Full time

    Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. As Senior Design Manager – Renewables at Arup, you’ll lead the design and delivery of complex renewable energy projects, ensuring innovative, high-quality solutions across technologies like solar, PV, wind and/or battery...