Account Manager

2 weeks ago


Sydney, Australia monday.com Full time

**About The Role**:

- Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment.
- Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
- Negotiate renewal terms to align with the customer and the company goals
- Maintain a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests.

**Your Experience & Skills**:

- 2-4 years of relevant experience in Account Management/Renewal Management/Customer Success ideally in SaaS companies
- Drive and own the renewal process E2E
- Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
- Negotiate renewal terms to align with the customer and the company goals
- Maintain a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests.
- Motivated by supporting others to achieve success and growing individuals



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