College Services Advisor

- 26 days' annual leave, including one for your birthday
- Max term full time contract ends Jan 2026, based in Adelaide
- Be part of a college that provides international students with a pathway to undergraduate studies at the University of Adelaide

Role

Join our team as a College Services Advisor and be at the forefront of supporting students in both academic and non-academic areas. As the primary point of contact for students within the College, you'll play a crucial role in ensuring their success and satisfaction throughout their academic journey.

Responsibilities:

- Assist students with their unit choices, career counselling and ensuring a smooth study journey
- Assist in enrolment processes in liaison with the Admissions and Enrolments Team
- Direct students to appropriate support services, or provide pastoral support as needed
- Assist in timetabling as needed
- Monitor the academic progress and attendance of students
- Coordinate and run activities and events to enhance the student experience, including but not limited to orientation and social activities
- Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
- Monitor the College inboxes and other avenues of enquiry and respond tostakeholder queries
- Assiststudents withcoursechoices,andsubject selection at College and Universityasrequired
- Collect and disseminat e information to students, e.g. study skills, presentations, websites, university deadlines
- Liaise with the tertiary sector, relevant faculties and administrative units of the University as required
- Assist students with entry requirements and/or applications into altern ate pathways e.g. other College or University programs to aid retention
- Inform all Under 18 students on arrival of College policies and procedures in place for underage students
- Liaise with accommodation providers to maintain welfare and compliance with Under 18 rules

Requirements:

- Demonstrated understanding of the Australian Education system (essential)
- An empathetic and caring personality
- Ability to develop good relationships with stakeholders
- Excellent verbal and written communication skills
- Excellent organisational, planning and interpersonal skills
- Adaptable to the changing work environment
- Advanced skills in the use of computerised information systems
- Ability to work flexible hours
- Valid State Working with Children Check, or willingness to obtain
- Direct knowledge or experience of the international education sector (desirable)
- Up-to-date working knowledge of key legislation, policies and procedures relevant to internationalstudents (desirable)

Kaplan International and the University of Adelaide

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world's leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Adelaide is Kaplan's longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University's 'preferred pathway provider'.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Don't delay in submitting your application Applications close on 15th August 2025.

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.

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Personal Details * Required field

- First name *
- Last name *
- E-mail *

Digits only or add + for international numbers

- Street *
- Street Cont.
- City, Town or Suburb *
- Postcode or Zipcode *
- Country *
- State, Region or Province *
- LinkedIn URL

(Please click on your profile and copy the URL from your profile page.)

Questions

Are you an Australian or New Zealand citizen, or a resident with visa granting you full work rights in Australia? *

- Yes
- No

Are you a current or previous employee of any Kaplan company? *

- Yes
- No

Were you referred to this role by an employee at Kaplan? *

- Yes
- No
- If yes, please tell us the employee's name:

Criminal history declaration: Because of the nature of Kaplan's business and the clients we service (including large financial institutions and international students—some of whom are under the age of 18), this role requires high levels of trust, honesty, and compliance, along with a strong commitment to confidentiality and data security. Accordingly, we must consider whether you have any convictions that may impact your suitability for this role. Have you been convicted of any criminal offences in Australia or overseas, excluding any convictions that are 'spent' (i.e. not required to be disclosed) under applicable laws? *

- Yes
- No
- Unsure

The salary for this role is $70k-$72K plus super. Is this in line with your salary expectations? *

- Yes
- No
- If successful, when are you available to commence work? *

Do you have experience in a similar role with a demonstrated understanding of the Australian Education system? *

- Yes
- No

Health declaration: Kaplan wishes to maintain a healthy and safe work environment for its staff, students and other persons, and ensure compliance with relevant work health and safety laws. Accordingly, we must consider whether you have any conditions that could make it difficult for you to perform this role in a healthy and safe manner or that otherwise impact your suitability for this role. Do you have any existing physical and/or health conditions that might be worsened by you undertaking, or affect your ability to undertake, this role? *

- Yes
- No
- Unsure

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