Head of College Services

5 days ago

Adelaide, South Australia Kaplan Australia Full time
Overview

We are seeking an inspiring and proactive Head of College Services to join the leadership team at Kaplan International College (KIC) Adelaide. In this role, you will work closely with the College Director to deliver and maintain high-quality operations across the College. You will lead and support our Administration and Academic staff, driving initiatives that enhance the student journey from retention and transition through to graduation and articulation.

This role combines operational excellence with people leadership to ensure our administration teams deliver exceptional customer service to students, staff and key stakeholders. If you thrive on shaping processes, supporting people, and making a real impact on student outcomes, this role is for you.

Benefits

- Student leadership position for the Kaplan International College (KIC) Adelaide, operated by Kaplan Higher Education

- 26 days' annual leave, including 1 for your birthday

- We value work life balance and a positive supportive environment

Responsibilities

- Lead and develop administration staff, including recruitment, onboarding, professional development, and performance management.

- Oversee student services functions, including orientation, enrolment, counselling support, and the management of appeals and complaints.

- Champion student retention and transition initiatives, ensuring smooth pathways from KIC Adelaide into The University of Adelaide.

- Collaborate with academic and administrative teams to manage timetabling, subject selection, attendance monitoring, and articulation processes.

- Maintain compliance and regulatory standards, contributing to policy development and ensuring accurate reporting.

- Strengthen student engagement through events, social media, student representation, and communication with sponsorship bodies.

- Drive continuous improvement in customer service, using feedback and data to enhance the student and staff experience.

- Foster a positive, safe, and supportive workplace culture, aligned with Kaplan's values and commitment to wellbeing.

Requirements

- Tertiary qualification in a relevant field. (essential)

- Proven experience in management and team leadership. (essential)

- 1-2 years experience in a student services role working with international students. (essential)

- Strong understanding of education sector legislation and regulatory requirements. (essential)

- Excellent organisational, written, and verbal communication skills.

- Demonstrated ability to coach, mentor, and develop staff.

- Skilled in policy interpretation, innovation, and leading change.

- High level of computer literacy and familiarity with student management systems.

Background checks and privacy

Kaplan conducts background checks for roles in regulated environments. Applicants may be asked to answer pre-screening questions and undertake background checks including verification of identity, working rights, criminal history, qualifications, and working with children clearance. If shortlisted, Kaplan will advise which checks are required and how to undertake them. Kaplan is committed to handling your personal information in accordance with its Privacy Policy. See Kaplan.edu.au for details.

How to apply

Apply through Kaplan's careers portal.

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