Service Advisor

Join to apply for the Service Advisor role at Cummins Asia Pacific2 days ago Be among the first 25 applicantsJoin to apply for the Service Advisor role at Cummins Asia PacificDescriptionWe are looking for a talentedDescriptionWe are looking for a talented Service Advisor to join our Adelaide branch.
This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role.
A passion and understanding for all things mechanical is essential.This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.In this role, you will make an impact in the following ways:Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervisionDocument customer inquiry information within appropriate Cummins systemsProvide prompt assistance to customers through various media.
Multi-Skill/Multi-channel support (Chat/Email/Phone)Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practicesEscalate complex issues providing documentation through processUnderstands new and existing Cummins processes, systems, practices, and delivers training to new hiresSupport improvement projects intended to improve customer experiences and organizational goalsGenerates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team LeaderResponsibilitiesTo be successful in this role you will need the following:Industry experienceExperience with warranty processingMechanically minded with strong problem solving skillsExcellent verbal and written communication skillsThe ability to work individually or as part of a teamComputer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.Ability to build strong customer relationships and delivering customer centric solutionsPersonal commitment to HSE and leading interdependent safety cultureQualificationsEducation, Licenses, Certifications:High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations.ExperienceRequires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.Job ServiceOrganization Cummins Inc.Role Category HybridJob Type OfficeReqID 2416735Relocation Package NoSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesManufacturingReferrals increase your chances of interviewing at Cummins Asia Pacific by 2xGet notified about new Service Advisor jobs in Adelaide, South Australia, Australia.Adelaide, South Australia, Australia 1 week agoAdelaide Airport, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 years agoRAA Roadside Assistance Centre Call ConsultantMile End, South Australia, Australia 2 days agoHackney, South Australia, Australia 6 days agoMile End, South Australia, Australia 6 months agoMile End, South Australia, Australia 2 days agoModbury North, South Australia, Australia 2 weeks agoCampbelltown, South Australia, Australia 1 day agoHallett Cove, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoCustomer Solutions Advisor - Part time - Rundle MallAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoDavoren Park, South Australia, Australia 5 months agoGuest Service Agent / At Your Service AgentAdelaide, South Australia, Australia 9 hours agoModbury North, South Australia, Australia 4 days agoPort Adelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoCavan, South Australia, Australia 3 weeks agoRosewater, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 4 days agoCustomer Solutions Advisor - Part time - West LakesWest Lakes, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoRosewater, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 6 days agoMile End, South Australia, Australia 2 years agoAdelaide, South Australia, Australia 2 days agoSalisbury North, South Australia, Australia 11 months agoAdelaide, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 1 week agoCustomer Care Specialist - $5,000 sign on bonusWe're unlocking community knowledge in a new way.
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