Education Support Officer

Education and Social Participation | Werribee Education | Casual

- Multiple Casual positions available based onsite at ourNoble Park and Werribee locations (may involve travel toTruganina, Point Cook and Watergardens sites for Werribee basedemployees)

- Customer service and administration support to internalstakeholders, and current and prospective clients

- Proficiency in any of the following languages: Burmese,Vietnamese or Chinese

- Hourly rate is $39.40 + 12% super

- Other benefits include:

- Supportive environment and caring work culture withwork/life balance

- Cultural Diversity

- Flare Employee Discounts Program

- Employee Assistance Program (EAP)

About the position

We are seeking applications for multiple EducationSupport Officer positions at our Noble Park and Werribeelocations. If successful, you will provide effective and qualitycustomer service and administration support to internalstakeholders and current and prospective clients.

To be considered for this position you will be able todemonstrate the following key selection criteria:

- Minimum of Certificate III in Business Administration orsimilar field; and/or at least 3 years' experience in anadministration role

- Ability and willingness to work across multiple sites asrequired in the North-West & South-East EducationHub

- Proven experience in the provision of administrativesupport in a funded/contracted setting, including the abilityto communicate with a range of people (for example, CALDcommunities and difficult clients)

- Demonstrated knowledge of various administrative functionsin Education programs including SEE, Skills First, AMEP andACFE

- High level IT skills including use of online platforms inregistering and enrolling Education clients

- Proficient in STRATA, MS Outlook, Word, Excel, PowerPointand Teams

- Demonstrated experience and ability in using onlineplatforms to support clients and client data reporting

- Demonstrated ability to take initiative, problem solve andtake the extra mile to engage clients

- Experience working with client management systems (STRATA)and/or government reporting systems (ARMS, VET Online, SVTS,inputting and extracting data

- Possess strong organisational and time managementskills

- Exposure to financial processes, payments and/or petty cashmanagement

- Ability to work both independently and collaboratively aspart of a team in a busy environment

- Excellent spoken and written communication and presentationskills

- Proficiency in any of the above languages

To apply for this position please submit:

- Your current resume

- Cover letter addressing the key selection criteria outlinedabove

Applications for this position will be accepted up to 6pm on Friday, 10 October 2025, however interviews andother selection processes will commence as suitable applicationsare received.

About us

AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).

AMES Australia/'s Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, Human Rights

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