Student Support Officer

Student Services Support Officer role at Department of Education, Western Australia is part of a pool for permanent and fixed‑term, full‑time and part‑time vacancies which may arise during the 2025 school year and up to the end of Term 3, 2026. Appointments may be offered at any time for vacancies that commence during this period. Duncraig Senior High School (SHS) is located in the north‑western suburbs on the coastal strip, 18 kilometres from Perth. We cater for students from Year 7 to Year 12, and the school prioritises the care and progress of every child. The school values its community and resources are continually improved through the support of our Board, our parent body and the Education Department.

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Duncraig SHS provides a strong pastoral care focus for all students. As part of the Student Services team, the Student Services Support Officer (SSSO) role requires the capacity to work under pressure and undertake a wide range of administrative and student‑focused support services within the school.

To be successful in this role, suitable applicants will ideally have strong computer skills using various Microsoft Office 365 programs, as well as experience in SIS and Compass student management systems for accessing information such as student records and personal data, attendance, good standing, Chronical, uniforms and transfer information.

Suitable applicants should ideally be confident working in a fast‑paced environment, have an eye for detail, the ability to generate statistical, pastoral care and attendance correspondence, as well as being able to coordinate administrative tasks for the Student Services section. The SSSO role is the face of day‑to‑day interactions with students, therefore interpersonal skills which form relationships is highly desirable.

As an SSSO, suitable applicants who are confident to review student services processes and procedures to facilitate office effectiveness as well as identifying student needs and requirements, will be highly regarded. Ideally, suitable applicants will be collaborative and provide administrative support for special projects across teams as the business needs of the school arise.

• Provide pastoral care and a wide range of administrative and student‑focused support services within the school, including supporting the Student Services team and other staff.
• Demonstrate strong computer skills using Microsoft Office 365 programs; experience with SIS and Compass for accessing information such as student records, attendance, good standing, Chronical, uniforms and transfer information.
• Coordinate administrative tasks for the Student Services section; generate statistical, pastoral care and attendance correspondence; support office processes to facilitate efficiency.
• Interact with students on a day‑to‑day basis, building positive relationships through effective interpersonal communication.
• Be prepared to review and contribute to student services processes and procedures and to provide administrative support for cross‑team projects as required by the school.

• Strong computer skills with Microsoft Office 365; experience in SIS and Compass for accessing information such as student records, attendance, good standing, Chronical, uniforms and transfer information.
• Excellent interpersonal skills with the ability to work under pressure and in a team environment; strong verbal and written communication; customer service principles.
• Demonstrated planning and organisational skills and experience in providing administrative support.
• Attention to detail and a collaborative approach to projects.

• Be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• Obtain a valid Working With Children Check before you start; and
• Consent to a National Criminal History Check with the Department's Screening Unit.

Additional eligibility and training requirements are outlined in the Job Description Form (JDF).

Apply online in two steps:

1. Step 1: Select Apply for Job. Complete the online application form, including details of two work‑related referees, preferably one being your current line manager.
2. Step 2: Attach your documents. Your application should include: a CV of up to three pages outlining your employment history and professional learning summary relevant to this position; and a three‑page statement addressing the selection criteria as outlined in the attached JDF, including demonstrated interpersonal skills, ability to work unsupervised and in a team, experience with computers and software packages (databases, spreadsheets and word processing), strong planning and organisational skills, and good verbal and written communication including customer service principles.

Your application must be received before the closing date and time. Applications close: 4.30pm (AWST) on Monday, 8 September 2025.

Advertised Vacancy Number: IPS/SS991350

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Explore our Equity, Diversity and Inclusion Plan for more details.

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Education Administration Programs