Urgent: Administration Assistant
3 weeks ago
Overview
Administration Assistant - Southern Perth
Posted: 22/09/2025
Location: Rockingham • Employment Type: Full time (Monday to Friday 9am - 5pm) • Salary: $25 - $31 per hour (depending on experience)
Industry: Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. We work in the social model to make inclusion possible for all Australians.
Responsibilities
- Use Skedulo (scheduling system) to schedule therapy sessions in alignment with participant’s Therapy Plan or Habit Coach Action Plan.
- Reschedule sessions if a practitioner or participant is unable to attend a scheduled session.
- Onboard a new participant, explaining how services are delivered in the social model and setting expectations for collaboration.
- Complete an over-the-phone risk assessment and accurately record any identified risks, keeping therapists and participants safe.
- Maintain accurate Service Agreements for participants.
- Attend the weekly hub team meeting; contribute to team updates and collaboration.
- Work closely with the administration team to complete tasks efficiently across the area.
- Deliver professional and emotionally intelligent customer service over the phone, in person, and via email, prioritising the participant experience.
Who We Are Looking For
- Demonstrated experience with scheduling or rostering.
- 2–3 years’ experience in administration with a customer service and relationship-building focus.
- Strong skill in managing client databases and practice administration systems; experience with Salesforce is advantageous.
- Commitment to participant satisfaction, consistently meeting or exceeding customer needs and expectations.
- Ability to act with urgency, set clear priorities, and complete tasks.
- Attention to detail.
- Positive team contributor, helping the team achieve its objectives.
- Problem-solver attitude; ready to embrace daily challenges.
- Willingness to adapt to change and grow skills.
- Experience in the NDIS/Disability sector is desirable but not essential.
- Working With Children’s Check and NDIS Worker Screening Check required prior to commencement.
What We Offer
- Continuous Learning and Opportunities for Growth: Access to in-house career coaching, external professional development budget, and support for your personalised career pathway.
- Team Culture: Contemporary and positive team culture with a shared vision.
- Everyday Perks: Pet-friendly hubs, wellbeing days, paid parental leave, regular social events, and access to confidential counselling through our Employee Assistance Program.
- Be Part of Something Bigger: We value the work of administrators as part of a value-driven and innovative organisation helping NDIS participants unlock their full potential.
Join the Change Makers
At Everyday Independence, your administration and customer service expertise is crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change maker. If you are passionate about delivering exceptional customer experience and high-impact outcomes for people with a disability, we want to hear from you
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