Customer Engagement Officer

Overview

Location: Perth Metropolitan

Unit/Division: East Metropolitan Health Service > Chief Information Office

This is a permanent, full-time position working 76 hours per fortnight. EMHS is committed to ensuring that our services are delivered by people who are representative of the diverse communities we assist.

We wholly embrace diversity and inclusion and encourage people to work with us from all ages, races, genders, religions, sexual orientations, family responsibilities or other characteristics, including Aboriginal people, people from culturally diverse backgrounds, individuals with a diverse sexuality or gender or bodily diversity, and people with disability.

WA Health is committed to growing the Aboriginal workforce as part of WA Health’s Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.

Eligibility to Apply

To be eligible for appointment, applicants must have a valid working visa (for fixed-term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Selection Process Timing

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both options remain valid for a period of six (6) months from when the authorised delegate endorses the recruitment decision.

Position Profile

We are seeking to appoint a dynamic and enthusiastic individual to the position of Customer Engagement Officer. The Customer Engagement Officer supports the use of digital technology in delivering best outcomes for consumers through strategic engagement and consulting. They play a crucial role in creating a patient-centric and digitally advanced healthcare environment, combining deep understanding of healthcare processes with technological expertise. A key focus is placed on close collaboration with stakeholders to evaluate and enhance requirements, demands and existing systems to recommend and scope meaningful digital solutions. For more information regarding this position, refer to the Job Description Form (JDF) attached.

Area Profile

The East Metropolitan Health Service (EMHS) comprises an extensive hospital and health service network that aims to maintain and improve the health and wellbeing of more than 800,000 Western Australians in its catchment area. Our hospital network provides tertiary, secondary and specialist health care services including emergency and critical care, state trauma, elective and emergency surgery, general medical, mental health, inpatient and outpatient services, aged care, palliative care, rehabilitation and women’s, children’s and neonates services. The EMHS consists of Royal Perth Hospital; Armadale Health Service; Bentley Health Service; Kalamunda Hospital; St John of God Midland Public Hospital and a range of community and population health services.

Employee Benefits

Our employees enjoy a range of benefits which may include (in line with operational requirements):

- Professional Development Opportunities and Study leave/assistance.

- Flexible working arrangements.

- Flexible leave arrangements.

- Other professional and location based allowances.

- For information on superannuation click here.

Selection Criteria

Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au).

For Further Job Related Information

We encourage you to contact Chris Barton on (08) 6477 5308. If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Application Instructions

Applicants are requested to apply online (www.jobs.health.wa.gov.au).

It is preferable for your referee to be a current supervisor or manager.

Applicants are advised to write a covering letter outlining their suitability for this position, and attach their current resume or curriculum vitae. Applicants are also requested to provide a separate document addressing each of the essential and desirable selection criteria outlined on page five (5) of the Job Description Form (JDF) attached. In responding to each criterion, please use real-world examples from your career as this will assist us in assessing your suitability. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

Position Title: Customer Engagement Officer

Agency: East Metropolitan Health Service

Location: Perth Metropolitan

Work Type: Permanent - Full Time

Position No: 00604377

Closing Date: 2025-10-06 4:00 PM

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