Network Operations Manager

6 days ago

Council of the City of Sydney, Australia ClearCompany Full time

Overview SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world. For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow. Role As the Network Operations Manager, you will be responsible for the support, maintenance, and upgrade of our clients GSM-R network. The role is based at our North Sydney office, with visits to client metropolitan offices and be the primary point of contact for the team responsible for the resolution of faults on the network. We also welcome a hybrid, flexible working model. Responsibilities - Chair weekly meetings with clients and maintenance teams. - Collaborate with stakeholders to resolve faults. - Provide inputs for monthly reports. - Lead and train the NOC Engineering team. - Manage the interface with the field services team. - Conduct scheduled and unscheduled maintenance on the GSM-R network. - Respond to faults via inbound calls and NMS alerts, troubleshooting network incidents. - Take ownership of incidents until resolution, escalating to field technicians or level 3 SMEs when necessary. Qualifications - Formal tertiary qualifications in Telecommunications, ICT, or Engineering. - Strong customer service and leadership skills with a focus on continual improvement. - Technical proficiency in delivering or supporting 2G, 3G, 4G, and/or 5G technologies, preferably with experience in GSM-R networks. - Detailed knowledge of cyber security requirements. Benefits SYSTRA ANZ offers a range of benefits to our employees. We provide ongoing opportunities for professional development, including support to obtain Chartership status, and continuous learning and development programs. Additionally, we cover the cost of professional memberships and subscriptions. We understand the importance of work-life balance and offer flexible working options, as well as paid parental leave. Our workplace culture values diversity and inclusivity, and we are proud to be Work 180 endorsed. We also offer generous employee referral incentives to reward and recognize our employees. Diversity & Inclusion At SYSTRA ANZ we value diversity of thought and experience. We encourage applications from Aboriginal & Torres Strait Islanders and people from diverse backgrounds. Application Process Application Process: When you click "Apply," you will be redirected to our careers website to complete your application. As part of the process, you will be required to review and acknowledge our privacy declaration before proceeding to submit your application. Our values are centered around Connected Teams, Excellence and Bold Leadership #J-18808-Ljbffr

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