EL2 Director, Claims Administration and Income Support

3 days ago

Canberra, Australia Comcare (Australian Government) Full time

The Claims Administration and Income Support team is part of Claims Operations in Claims Management Group (CMG) and is responsible for the financial and administrative aspects of Comcare’s claims management service. CMG contributes to Comcare’s purpose to promote and enable safe and healthy work by delivering high quality, tailored, innovative, client-centric claims management services that enhance health and return to work outcomes and client experience.

The team is responsible for all aspects of claim income support including assessment, assurance, payment, and recoveries. The team is also responsible for claim registration, claim information capture, and claim invoice processing.

The team operates the Claims Contact Centre which receives, triages, and handles incoming business-related telephone calls.

Overview of the Role

The Director, Claims Administration and Income Support leads, manages, and develops a multi-disciplinary service delivery team within Claims Operations. The team is responsible for the financial calculations and administrative transactional activities relating to claims management. The role leads continuous improvement initiatives and develops and implements these into business operations.

The Director is responsible for ensuring the team’s timely and effective delivery of the financial calculations and administrative transactional activities critical to delivering a high performing claims management service.

The Director reports to the Senior Director, Claims Operations and manages team members across multiple locations.

Qualifications and Experience

Mandatory: Tertiary qualifications in a relevant field such as finance, accounting, compensation, business, or management.

Eligibility and Specific Conditions of Employment

1. Character clearance (Australian Criminal History Check).
2. Employee Health Declaration.
3. Six months probationary period for new engagements.
4. Ability to obtain and maintain a Negative Vetting 1 Security Clearance.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience, and knowledge relevant to the job-specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au

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