Customer Service Officer

Employment type: Talent Pool for Full time, Part time, Permanent and Fixed Term opportunities

Remuneration: Band 4 salary of $78,402.48 per annum plus superannuation and a fortnightly RDO

Location: Werribee Based

IMPORTANT: This recruitment process is not for an immediate vacancy, but to establish a Talent Pool for future Ongoing or Temporary roles that may arise over the next six months.

About the role

This role will see you support the Community First Team functions relating to contact centre operations. Phone calls from residents will make up a big part of your day, with the prospect of face‑to‑face interactions once fully trained.

You’ll contribute to the great culture in a team of 30 plus agents, servicing the community of Wyndham. To set you up for success, you will be initially working in the office for training and support, with the possibility of a hybrid workweek in the future.

What your day will look like

- You’ll personally handle or redirect enquiries for over 100+ council services, in an efficient, courteous and professional manner

- Provide excellent customer support to the community and staff across all customer channels; phone being the initial starting point

- Meet service levels and standards, a focus on customer satisfaction and industry best practice within Council’s policies

- Utilise Councils reporting system to record the nature and type of customer enquiries to ensure a successful outcome for the customer

What you will bring

- Experience in a similar fast‑paced customer service role

- A natural love of the buzz of a call centre and helping people

- A personality that enjoys building relationships with the community

- Competence with using a computer and different database programs

- A mindset that puts customers at the centre of what you do

- A continuous improvement mindset with a positive, proactive, and flexible attitude

If you progress past the interview stage, you may be required to complete pre‑employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applicants may be contacted as opportunities arise if they are considered suitable. Due to the ongoing nature of this recruitment process, communication of an outcome for your application may be delayed.

Applications close at 11:59PM on Sunday 9 November 2025.

If you have further role‑specific questions, please contact Jodie Hatfield or Jonothan Woodforde, Team Leaders Customer Service on 1300 023 411.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high‑quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.

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