Customer Service Officer

Job Description – Customer Service Officer – Temporary Residents Program (0000B2R9)

Customer Service Officer – Temporary Residents Program – 0000B2R9

Customer Service Officer – Temporary Residents Program

Join us as Customer Service Officer – Temporary Residents Program (TRP) (Clerk Grade 3/4)

We are excited to announce an opening for a Customer Service Officer – TRP role in DE International in the Student Support and Specialist Programs directorate.

- Location: Wollongong with flexible working arrangements available

- Salary: Clerk Grade 3/4 with base salary ranging from $84,659 to $92,701 per annum, plus employer’s contribution to superannuation and annual leave loading

- Ongoing full‑time opportunity

About the NSW Department of Education

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two‑thirds of school children in NSW. We’re proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow. We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

About the Student Support & Specialist Programs directorate

The Student Support and Specialist Programs directorate is responsible for the development, delivery and evaluation of state‑wide services and specialist programs to support student engagement and opportunities including Arts, Sport, Community Languages and International programs.

The Child Wellbeing and Mental Health Services team focuses on the delivery of student support services including support for students in the areas of mental health, wellbeing and complex needs.

The Assisted School Travel Program provides transportation services for students with additional needs from home to school and back to ensure all students are able to access education in NSW public schools.

Student opportunities across all areas are enhanced through partnerships with industry specialists and stakeholders.

About the role

The Customer Service Officer – Temporary Residents Program provides information and customer service to clients and stakeholders of the Temporary Residents Program, DE International.

For further information including a full list of key accountabilities click here to view the role description.

Essential requirements

- Hold a current and valid Working with Children Check (WWCC) for paid employment (or willing to acquire one)

- Demonstrated understanding of and commitment to the value of public education

Why Join Us?

- Be part of Australia’s largest education system

- 35 hour working week

- Enjoy flexible working arrangements

- Flex leave entitlements, generous holidays and leave conditions

- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading

- Fitness Passport

- Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Please submit your application by clicking ‘Apply Online’ and attaching a resume (maximum 5 pages) & cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities for the role and address the pre‑screening question below:

1. Please explain how your customer service and communication skills were central to achieving successful outcomes in a challenging situation. What techniques did you use and why were these appropriate? (300 words maximum)

2. Please describe a situation when you used initiative to take action without waiting for direction. What action did you take and what was the outcome? (300 words maximum)

Please be advised that it is a requirement that all candidates submit their applications online. No paper based, email based, or late applications will be accepted.

Applications close: Sunday 9 November 2025 at 11:59pm (AEST)

For role enquiries

Please contact Ross Ryan via email on Ross.Ryan@det.nsw.edu.au

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre‑employment screening for this role which includes a National Criminal History Check.

This is a child‑related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Location

Illawarra & South Coast – Wollongong & the South Coast

Work Type

Full‑time

Number of Positions

1

Total Remuneration Package: Package includes salary ($84,659- $92,701), employer's contribution to superannuation and annual leave loading.

Contact TLSW Recruitment – tlswrecruitment@det.nsw.edu.au

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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