Customer Service Officer

7 days ago

Wollongong, Australia Mercer Full time

We are seeking a talented individual to join our **Customer Service** team at **Mercer**. This role will be based in the **Wollongong** office. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a **Customer Service Officer**, you will play a crucial role in providing exceptional support to our fund members, ensuring their inquiries are handled with care and professionalism.

**We will count on you to**:

- Actively listen to members to gain a practical understanding of their situation.
- Build rapport with members and offer empathetic assistance.
- Ensure enquiries requiring follow-up are placed in the relevant queue for further action.
- Document client issues and escalate issues to appropriate parties to resolve.
- Research to respond to customer inquiries and respond formally to correspondence, either verbally or in writing, utilising all reference material necessary to provide an informed response to the customer.

**What you need to have**:

- Outstanding communication, active listening, and customer service skills with the willingness to go the extra mile.
- Proven experience in handling high work volumes, preferably within a customer service, call centre, or similar environment.
- Excellent attention to detail and thoroughness in the pursuit of a solution.
- Computer literacy and capacity to use online information systems.

**What makes you stand out**:

- Superior interpersonal skills with the ability to hold a conversation and interact with our members.
- The ability to produce well-written correspondence.
- Previous experience in financial services and/or the superannuation industry would be well regarded but not essential. Fresh Graduates are encouraged to apply.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Mercer**

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

  • Customer Service Officer

    6 days ago

    Wollongong, Australia IRT Full time

    **About IRT** - Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care....

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We areseeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...

  • Customer Service Officer

    7 days ago

    Wollongong, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officer** in the **Illawarra Region**. This is a **fulltime permanent** position with the hours of work being **Monday to Friday, 8:50am to 5:05pm**. Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and...

  • Customer Service Officer

    3 weeks ago

    Wollongong, New South Wales, Australia Bendigo Bank Full time

    Customer Service Officer | Community Bank Wollongong | NSWJoin to apply for the Customer Service Officer | Community Bank Wollongong | NSW role at Bendigo BankCustomer Service Officer | Community Bank Wollongong | NSW4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer | Community Bank Wollongong | NSW role at Bendigo...

  • Customer Service Officer

    6 days ago

    Wollongong, Australia Mercer Full time $40,000 - $80,000 per year

    We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Customer Service Officer, you will play a crucial role in providing exceptional support to our fund members, ensuring...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Warrigal Full time

    **Hourly Rate**: $23.39 - $31.62 - Award winning organisation - A supportive team environment - Competitive pay and Not for Profit salary packaging **About the role**: As the welcoming face and first point of contact for visitors to Warrigal Wollongong, and will provide professional assistance and services to all customers and the wider community. Using...

  • Customer Service Officer

    10 hours ago

    Wollongong, New South Wales, Australia Cleanaway Waste Management Full time

    Customer Service Officer – Fixed Term Full TimeLocation: Unanderra, NSW, AustraliaThe OpportunityReporting to the Customer Service Supervisor within our Commercial and Industrial arm, you will be the first point of contact for our valued customers and play a crucial role in engaging with the customers via phone and email to address inquiries, resolve...

  • Customer Service Officer

    1 week ago

    Wollongong, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    2 weeks ago

    Wollongong, Australia Mercer Full time

    **Customer Service Officer** Join a global company and world leader in Financial Services where we put the member at the center of everything we do. This is a 6 months full-time contract opportunity. **What can you expect?** At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and...