Customer Service Officer

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Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees.We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are looking for a superstar Customer Service Officer You will be the first point of contact for our customers at IRT. You will be responsible for identifying customer needs, offering appropriate solutions, and promoting our range of products and services.

This role operates on a hybrid model on a fixed-term 12 month contract, working Monday to Friday 8:30am to 5pm – you’ll split your time between working from home and in our Wollongong office, where you’ll attend meetings, facilitate learning, and collaborate with the team.

About the role:

- Acquire new customers by qualifying leads and providing information relating to our products
- Respond to internal and external customer enquiries through a variety of communication channels including telephone, email, web chat and walk-ins
- Enter and maintain accurate data into our Customer Relationship Management System, Sales Force
- Show initiative in prioritising tasks to meet timeframes, identify issues and determine the appropriate course of action
- Actively contribute to the team to ensure service levels and business requirements are delivered within allocated time-frames
- Understand the work environment and contribute to the development of plans, strategies and team goals
- Actively build professional relationships with all stakeholders and work in a collaborate manner to achieve Contact Centre and IRT Business stream
objectives

To Be Successful You Will Have

- Demonstrated experience in a similar role where you have proven ability to promote products and services
- Call centre experience highly desirable
- Excellent customer service, sales and communication skills
- Proven ability to prioritise administrative and customer tasks with competing deadlines
- Possess a high level of accuracy in preparing and entering information
- Experience with using a range of Microsoft office suite of products

Benefits for You

- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If you feel this is the right role for you, we’d love to hear from you Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact Recruitment@irt.org.au

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.

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