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Global Vice President of People and Culture

Apply locations Melbourne time type Full time posted on Posted 4 Days Ago job requisition id R11063

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

· Enjoy a weekly pay run – TGI Thursday’s

· Work flexibly with our hybrid working environment

· Celebrate at our half yearly team events

· Do meaningful work and collaborate with the best

A SNAPSHOT OF YOUR ROLE

We are seeking an experienced Global Vice President of People and Culture who will be responsible for setting the strategic direction and overseeing the implementation of human resources initiatives across multiple countries. This individual will lead a global team of HR professionals and work closely with regional leaders to ensure alignment with the company's overall business objectives and strategic goals.

KEY RESPONSIBILITIES

• Develop and implement global HR strategies which support the company's mission, vision, and values while accounting for regional differences and nuances.

• Lead and mentor regional HR leaders to ensure consistent implementation of HR policies, programs, and initiatives across all locations.

• Oversee global performance management processes, employee development programs, and talent planning initiative and build integration into Workday.

• Promote company EVP by building quarterly engagement plans to increase effectiveness of initiatives in a globally consistent manner.

• Formulate metrics to assess effectiveness of engagement initiatives, use these to inform future plans and report findings to Executive team.

• Oversee and lead P&C projects such as updating employee handbooks / policies / employment contracts to reflect current local laws and regulations, mergers / acquisitions, divestments, etc

• Review employee opinion survey data trends and build meaningful action plans together with relevant stakeholders.

• Conducting audits to ensure compliance with labour laws and regulations.

• Implementing data privacy and security measures in HR processes.

• Manage global employee relations, including conflict resolution, disciplinary actions, and compliance with local labour laws and regulations.

• Collaborate with senior executives to develop and implement compensation and benefits programs that are competitive and align with the company's global growth strategy.

• Monitor key HR metrics and analytics to assess the effectiveness of HR programs and initiatives and make data-driven recommendations for improvement

• Stay informed about global HR trends, best practices, and legal requirements to ensure the company remains compliant and competitive in the global marketplace.

• Manage and run recruitment global processes for effective us of technology and recruitment delivery teams in all countries to drive key metrics such as time to fill, cost per hire and quality of hire.

• Actively be accountable for recruitment in Australia, Dominican Republic and the United States with respective direct reports.

· Contract Renewals: Secure timely contract renewals.

· Salesforce Hygiene: Maintain accurate and up-to-date client records.

A BIT ABOUT YOU

• Tertiary qualifications in Human Resources, Psychology, Business, or related discipline.

• 8+ of experience in a Senior HR Management role, providing comprehensive support to senior leadership teams in a generalist capacity.

• Demonstrated proficiency in addressing intricate business, personnel, and cultural challenges, showcasing critical thinking and adaptive responses.

• Extensive experience in collaboratively designing and executing people strategies, encompassing organizational and job design, change management, compensation, employee relations, and employee value proposition.

• Established track record in policy development and strategic advisory roles, with a solid grasp of relevant legislation and regulatory landscapes.

• Skilled in analysing and proactively managing complex risks.

• Highly competent investigative and analytical skills to derive solutions to complex people and legal issues.

• Strong ability in operational, budgetary, personnel, and process management, as well as risk identification and control.

• Outstanding written and verbal communication abilities.

• Highly effective, engaging, and collaborative leadership and management approach.

• Capability to work autonomously and exert influence across all levels.

• Agile and adaptable work style in response to shifting timelines and priorities.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

· Curious and Clever: Smart questions spark smart solutions.

· Entrepreneurial Energy: Think like an owner. Solve like a founder.

· Fast with Intent: We move fast and deliver real results.

· Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun

Join the A-Team and experience the A-Life

About Us

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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