Office Assistant

1 week ago

Sydney, Australia Mint State Gold Full time

We are seeking a highly motivated and reliable individual to join our Customer Service/Operations Department. This role involves supporting daily operations, assisting customers via phone, and addressing product and service inquiries. Because this is an essential part of the position, the ideal candidate must be extremely comfortable on the phone, possess strong active listening and communication skills, exhibit patience, and multi-task. They should also be a proactive self-starter with strong time management skills, capable of handling various tasks.

The candidate should be able to change direction quickly and work on other tasks and projects, such as providing phone support, invoicing, purchase orders, filing, and other administrative duties when needed.

Responsibilities:

- Handle incoming calls on a multi-line phone system and follow standard operating procedures, obtaining pertinent information and connecting to the appropriate department.
- Support and manage our clients professionally.
- General administrative duties such as filing, making copies, proofreading, and drafting emails and letters.
- Order processing, setting up new and editing existing customer accounts in a highly customized system, and applying incoming payments to unpaid orders.
- Maintain a calendar of appointments, meetings, and various events for executives.
- Arrange travel plans and itineraries as needed.
- Develop and/or revise documents and forms, including reports and Excel spreadsheets.

Qualifications:

- Must have at least 2 years of customer service experience.
- Possess strong written and verbal communication skills and convey complex problems in formal and informal situations.
- Must be comfortable answering and assisting customers on the phone.
- Computer literate with intermediate Microsoft Office skills (Outlook, Word, Excel).
- You must be a team player and, at the same time, self-reliant to meet a common goal.
- Must have problem-solving and organizational skills.
- Able to demonstrate discretion, sensitivity, and excellent judgment regarding confidential information.
- Punctuality, organizational skills, and ability to prioritize and multi-task.
- Proactive thinker; ability to anticipate and prepare ahead of the need.
- QuickBooks experience is a plus.

Job Type: Full-time

Starting Pay: $20.00 an hour, with potential for growth.

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