Customer Service Manager

4 days ago

City of Melbourne, Australia Estorelogistics Full time

Overview

eStore is an equal opportunity employer committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential and celebrate individual differences.

Who are we?

eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, with a strong reputation as the trusted fulfilment partner for our clients. We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has 6 fulfilment centres (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots and continues to cement itself as a market leader in the 3PL space.

We set the bar high, are outcome-focused and love action-oriented people who are obsessed with great outcomes We embrace change, as there are no maps for where we are going. This isn’t for everyone.

What are we looking for?

We’re on the hunt for a dynamic Customer Service Manager to lead our high-performing team and champion continuous improvement across our customer experience operations. This is your chance to make a real impact in a fast-paced, values-driven environment.

What will you do?

- Lead and coach a passionate customer service team to deliver world-class support

- Develop and track KPIs to measure performance and customer satisfaction

- Drive Voice of Customer initiatives and report on service trends

- Collaborate cross-functionally to ensure seamless BAU delivery

- Promote our products and services to new and existing customers

- Identify and implement process improvements that elevate the customer journey

- Prepare internal and external reports to support strategic decision-making

- Provide ad hoc support to the Director of Customer Success

What skills will you have?

- Proven leadership experience in customer service or operations

- Strong analytical skills with a knack for building dashboards and reporting

- A coaching mindset and passion for developing others

- A proactive approach to problem-solving and process improvement

- Excellent communication and stakeholder management skills

Why eStore Logistics?

This is an exciting opportunity to work with the market leader in order fulfilment, with an exceptionally talented and passionate team. You’ll learn, contribute, mentor and laugh with a dedicated team of people all with a common goal of servicing our clients. Your ideas will get heard, you’ll feel part of a team, you’ll have passionate debates and do the best work of your career so far.

How to Apply

Please click on the link and follow the prompts. We can/'t wait to meet you

Haven/'t found your dream job listed here?

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