Customer Service Representative

4 weeks ago

City of Melbourne, Australia OneFortyOne Full time

Location: Box Hill Office, Melbourne, VIC, AUS

OneFortyOne is a trans-Tasman business that owns and manages softwood plantation forests and operates sawmills in Australia and New Zealand. We produce and distribute timber and forest products across Australia, New Zealand and internationally.

Our products are predominately used in the construction of residential homes; however, we also supply to the packaging and agricultural sectors. As the manufacturer, we support major buying groups as well as independent customers across the various sectors.

The Role

Working closely with the broader sales and customer service team, you will be responsible for fostering the relationship between internal and external stakeholders, ensuring timely and informed advice is delivered to your designated portfolio of customers. The successful candidate will also be responsible for:

- Developing strong relationships with customers built on care, trust and a ‘can do attitude’.

- Proactively managing customer demands by coordinating availability of stock and transport.

- Communicating with influence, upholding our brand as market leaders as the first point of contact.

- Being a subject matter expert, proactively identifying opportunities for improvement.

- Driving collaborative synergies between the Customer Service, Sales and Transport teams to ensure a seamless customer experience.

Qualifications / You

- Have experience in a customer service-oriented role, are competent with the Microsoft Office suite of products and enjoy working with a range of stakeholders.

- Are good at building healthy workplace relationships; you generate positive outcomes through communication and collaboration, adapting your style to different situations and people, encouraging others to thrive.

- Are calm under pressure, humble in your approach, treat others with respect and deliver on promises made.

- Are organised and self-motivated with exceptional time management skills, using initiative to deliver outcomes with accuracy and efficiency.

- Have a high level of self-awareness and are open to giving and receiving honest feedback, proactively looking for ways to improve.

- Can uphold and contribute to a safe working culture.

Training and support will be available for the successful candidate as well as offering a modern office, close to public transport with onsite secure parking and a supportive experienced team who are eager to share their knowledge.

If you are an aspiring Customer Service enthusiast looking to build a career within a supportive and rewarding environment, we would love to hear from you.

To learn more and/or to obtain a position description, contact Tania Barrett-Rhind, Transport & Customer Service Manager on 0488 480 603.

OneFortyOne encourages applicants of all genders, ages, and cultures, including First Nations people, people with disability, and LGBTIQA+ people.

OneFortyOne acknowledges the Traditional Custodians of Country throughout Australia and their deep connections to land, water, and community. We pay our respect to Elders past and present and extend that respect to all First Nations people today.

In Aotearoa New Zealand, Māori communities have a strong spiritual connection between people and the land – the wellbeing of one sustains the wellbeing of the other. We strive to build meaningful relationships with iwi as tangata whenua (people of the land/region), to be responsible intergenerational kaitiaki (stewards/guardians) of the land where our forests grow.

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