Tour Operations Manager

We are seeking an experienced and highly organised Tour Operations Manager to oversee the execution of Untitled Group's diverse portfolio of tours and events. This role ensures the seamless operation of tours and events including coordinating tour logistics, and tour itineraries and collaborating with production teams to create exceptional experiences for artists and audiences alike. The ideal candidate will have prior experience coordinating large-scale tours and/or events, including budget management and contract negotiations, and will have worked closely with production teams, promoters, venues and vendors in the music or entertainment industry.

ABOUT US

Untitled Group is Australia’s largest independent music and events company, and the team behind festivals including Beyond The Valley, Wildlands, Ability Fest, and Pitch Music & Arts. Beyond our flagship festivals, we also work across artist touring, artist management and operate a booking agency.

Our purpose is to create unforgettable experiences that leave a lasting, positive impact on people’s lives. By joining our team, you’ll play a direct role in bringing that purpose to life.

Based in Cremorne, we’re a professional yet fun-loving crew. Perks include Monday team lunches on our rooftop (a chance to catch up after the weekend), weekly run club, monthly wellness activities (think massages and yoga), and host monthly ‘Yarn Ups’ where we have open conversations exploring a range topics around diversity, inclusion, and social impact.

And of course, you’ll have the opportunity to attend the very festivals and events we create.

HERE’S WHERE YOU’LL BE SPENDING YOUR TIME

- Being responsible for proactively identifying opportunities to maximise tour profit, daily inventory management, analysing and reporting tour sales, and ticket distribution.
- Creating routing, budgets and offer notes alongside promoters for potential tours
- Acting as the project manager for individual tours alongside the promoters, and providing general assistance in key day-to-day matters.
- Approving the review of artist contracts, executing appropriate amendments where standard and liaising with Legal as required to confirm mutually agreed artist contracts between Promoter and agent.
- Working with promoters to develop initial tour pricing, booking on-sale plan, confirming production, building events, managing on-sale period, reporting, overseeing event day/night, post event settlement.
- Working with the Tour Accountant to provide assistance in maintaining individual tour folders, ensuring a compliant system that includes all relevant contracts and agreements for auditing purposes.
- Ensuring that tour confirmations and itineraries are completed and circulated in a timely manner in order to ensure key information is provided to relevant departments.
- Partnering with marketing, operations, ticketing, and finance teams to support the planning, development, and seamless execution of on-sales, shows, and events.
- Coordinating with artists, management, venues, and agents to advance tours- planning itineraries, scheduling, travel, accommodation, and transport- while ensuring budget adherence and cost efficiency.

WHAT YOU BRING

- 3 to 5 years of experience in tour operations, tour or event management, or a similar role in the music or entertainment industry.
- Strong knowledge of the Australian and international music landscape.
- Strong proficiency in Microsoft Office (Excel, Word). Google Suite (Docs, Sheets, Calendar) and experience with project management platforms (e.g., Asana, Monday.com ); experience with Adobe Acrobat and other pdf platforms; experience with contract management systems is a plus.
- Strong attention to detail, good organisational skills, and a willingness to approach event coordination and problem-solving with a proactive mindset.
- Genuine interest in administration and process, and enjoy keeping systems efficient and streamlined.
- Ability to build and maintain strong, respectful relationships with artists, promoters, production teams, and other stakeholders to ensure alignment, trust, and smooth delivery of tours and events.
- Experience managing operational requirements including budgets, contracts and permits to ensure tours and events are delivered on time, within scope and complies with legal obligations.
- Experience building budgets, routing tours, and preparing offer notes with accuracy and attention to detail.

STRENGTHS, SKILLS & ATTRIBUTES

- Excellent organisational and time management skills with meticulous attention to detail.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Strong communication and interpersonal skills, with the ability to build and maintain effective relationships.
- Passion for the music and live events industry.
- Proactive and self-motivated, with a hands-on approach.
- Solutions-focused and confident in problem-solving.

We value diversity and we believe that our uniqueness makes us stronger. We encourage humans from diverse and/or minority backgrounds to express their interest. We believe in creating a working environment where individuals are able to bring their full self to work and are valued for their unique contribution.

Applications must be submitted via this advertisement. Resumes will not be accepted at our office.

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