
APD Operator Training Support Consultant
1 week ago
**Job Summary:** As the **APD Operator Training Consultant** representing Equipment Training Solutions (ETS) based in Australia, you will support dealer development and customer training efforts focused on improving safe, productive, and efficient operation of Cat equipment. This role delivers foundational operator training and supports dealer instructors in developing their skills to Caterpillar standards. The consultant works closely with dealers and customers to ensure training programs meet basic operational needs and promote adoption of Caterpillar’s training resources. **Customer Focus:** **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. **Consulting**: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. **Decision Making and Critical** Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Relationship** Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Training Operations:** Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations. Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.* Ability to work independently and collaboratively with dealer teams.* *Travel Requirements:* Up to 50% travel is required for this role; must have the ability to travel internationallyRelevant work experience in industry –training, product support, operating, testing – preferably in construction, quarry and/or miningFamiliarity with Caterpillar equipment and machine technologies (e.g. Command, Grade, VisionLink, Productivity, MineStar) is a strong plusStrong organizational and communication skills Basic proficiency in scheduling and reporting toolsExperience operating heavy equipmentThis Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
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