Lending Operations Consultant

Posted: 03/10/2024

Closing Date: 04/11/2024

Job Type: Contract

Location: Bendigo

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a fixed-term (12 months), full time Lending Operations Consultant position available in our Bendigo office. The Lending Operations Consultant ensures customers and staff are provided with the highest possible level of quality, service and assistance. This is done whilst building and maintaining strong relationships with third party suppliers and overall delivery of superior service standards.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life
- We offer flexible working options, competitive salary and 13% super
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Loan processing, variations, exception reports and other lending administration
- Prepare and action mortgage discharges, loan closures and associated functions
- Certification/bookings, settlements and loan funding
- Loan contracting & funding
- Ensure tasks are completed within established and agreed timeframes
- Provide outstanding internal customer service
- Participate in relevant training as required
- Contributing to the continuous improvement of Lending Operations services, new systems, processes and procedures
- Perform other duties consistent with the classification of the position, as directed by Bank Australia management
- Adhere to Bank Australia operating policies and procedures.

**What you will bring**
- Commitment to outstanding customer service
- Problem solving skills, accuracy and strong attention to detail
- Administration experience and ability to prioritise and multi-task
- Excellent communication and interpersonal skills, written and verbal
- Professional presentation and a positive, can-do attitude
- An interest in learning and advancing skills
- Ability to work independently and as part of a team
- Computer proficiency in Word & Excel
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.