Client Services Officer

See more about the role below, including the responsibilities and skills we are looking for.

Client Services Officer

Collingwood, Australia

Reference: 6813296

- Part-Time, 0.6 FTE, Fixed-Term
- Work for a multi-award-winning iconic community health organisation
- Generous salary packaging options to reduce your cohealth taxable income

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier/'s Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth/'s 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role

As Client Service Officer (CSO), you/'ll be the first point of contact for clients who access care, embodying cohealth values. You will manage reception, client registration, appointments, data entry, and support clerical functions to ensure high-quality service delivery.

Please refer to the Position Description for more information.

- Professionally and courteously respond to client enquiries face-to-face and by phone, respecting cultural and language differences
- Manage client check-ins ensuring eligibility for programs and completed documentation
- Responsible for the management of the client record

What cohealth offers

- Exciting Parental leave benefits

- cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service

- Eligible co-workers will continue to receive superannuation on unpaid parental leave as well

- Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
- We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
- Experience with face-to-face customer service
- Experience and skills with standard computer software applications
- Strong belief and personal alignment in cohealth Values and Mission

Application Process

To download the PD, and to apply for this job go to: https://cohealthcareers.org.au/Current-Jobs and enter ref code: 6813296.

You will be asked to upload your CV/ resume and Cover Letter. Please note we will be conducting interviews for this role as applications are received.

Applications close on 08 October at 10.00 PM.

If you have any questions regarding this role, please contact Abegayl De Bono on Abegayl.De-Bono@cohealth.org.au

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

Find out more on why you should join us at cohealth.

Learn about our supportive and rewarding environment.

#J-18808-Ljbffr