Client Care Representative

3 weeks ago

City of Melbourne, Australia Animal Emergency Australia Full time

Overview

Join Australia1s largest employee-owned veterinary group AES is a 24 hour Animal Emergency and Critical Care hospital located in Hawthorn East. Here you27ll be the welcoming face for our clients and their beloved pets during times of critical need. We27re seeking a compassionate and detail-oriented Client Care Representative to deliver exceptional service, support our veterinary teams, and ensure a smooth experience for clients and referring vets alike.

Please note this is a permanent part-time role with approximately 28 hours per fortnight in an after-hours veterinary hospital.

Role and Responsibilities

- Deliver exceptional customer service across phone, email, and in-person interactions

- Coordinate patient admissions and discharges, ensuring accurate records and communication

- Support invoicing, payments, and general administration

- Assist with promotional events and client follow-up communication

- Radiate empathy and care when liaising with clients

- Participate in team meetings and training initiatives

What We27re Looking For

- Minimum 2 years' experience in an administrative or client service role

- Proficiency in Microsoft Office (Word, Excel)

- High emotional intelligence and resilience in a fast-paced environment

- Strong communication and organisational skills

- Availability to work evenings and weekends

- Animal handling experience is a plus

Why Join Us

- Hourly rate starts at $27.39 + penalty rates + super (increases to $28.63 after the initial training period)

- Join Australia1s largest employee-owned veterinary group

- Fitness passport

- Pet well-being discount on treatments and products

- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)

- Access to our Employee Assistance Program (psychology, nutrition, sleep)

- Further education & career planning benefits

- The opportunity to transfer across the company to fulfil your further career aspirations (We promote and recruit from within)

- Work-life harmony with flexible roster structures and work arrangements

So if you27re ready to be apart of a dedicated team making a real difference in emergency veterinary care, apply today

Animal Emergency Service Hawthorn East are looking for a passionate and empathetic client care representative to join their team

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