Client Care Representative

1 week ago

Melbourne, Victoria, Australia Sonova AG Full time $45,000 - $65,000 per year

Love interacting with people and providing 5-star customer service?

Looking for a casual role with purpose and potential?

We have exciting opportunities across our Melbourne clinics for customer service/admin professionals. Locations include Altona North, Balwyn, Bentleigh, Blackburn, Boronia, Brighton, Bundoora, Carlton, Dandenong, Dingley Village, Frankston, Ivanhoe, Moonee Ponds, Niddrie.

These are casual positions, providing general support and leave cover for our busy hearing clinics. Working hours are between Mondays and Fridays 9 AM to 5 PM.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomesScheduling and confirming appointments for our clientsProviding administrative support to our Clinicians (Audiologists/Audiometrists)Efficiently managing the day-to-day operations of our clinicsLearning and competently using a range of software and applications

What do you need to be successful in this role?

A passion for delivering an amazing client experienceGreat communication and active listening skillsResilience, self-motivation and lots of energyExcellent organisational and time management skillsAbility to work autonomously and effectively within a teamFocus on results and the best possible outcomes for both our clinic and our clientsIntermediate computer skillsAn interest in learning about features and basic repair/maintenance of hearing aidsPrior experience in customer service/admin

What's in it for you?

Competitive hourly rate plus superAccess to discounts from over 500 retailers across Australia via our Employee Enrichment Hub Generous employee discounts on Sonova Products for yourself and your familyOnline Wellbeing Centre & Employee Assistance Program (EAP)Access to the LinkedIn Learning PlatformOpportunity to grow and develop in your role and beyondA values driven and people-centered cultureBeing a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industryA genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

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