Customer Care Representative

1 day ago

Mount Isa City, Australia North West Queensland Full time

Overview

About Audika: Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

What You/'ll Do

We/'re looking for a Customer Care Representative to join our call centre team in Adelaide (Parkside) on full-time or part-time basis (working between Monday to Friday 9am - 5pm + one shift per fortnight from 12pm-8pm). If you/'re passionate about customer service, enjoy meaningful conversations, and want to make a difference, this could be the perfect role for you.

As a Customer Care Representative, you/'ll be the friendly voice supporting our clinics across Australia and New Zealand. You/'ll engage with both new and existing clients, helping them take the next step in their hearing journey.

Responsibilities

- Making outbound calls for promotional campaigns (e.g., hearing tests, device trials, adjustments)

- Booking and confirming clinic appointments

- Handling inbound calls and responding to client questions

- Following up on direct marketing leads and rebooking lapsed clients

- Using internal systems to manage bookings and update client information

What We/'re Looking For

You don/'t need call centre experience - we value people from retail, hospitality, health, admin, or customer-facing roles.

- Communicates clearly and empathetically

- Is confident using computers and CRM systems

- Can stay motivated and meet call or booking targets (KPIs)

- Has a positive attitude and enjoys working in a team

What/'s in It For You

- Full onboarding, ongoing training, coaching and personal growth opportunities

- Monthly & quarterly bonuses based on performance

- Fun, friendly, and supportive work culture

- Access to exclusive staff perks via MyReward (discounts, gifts, wellbeing program)

- Career growth in a purpose-driven company

Our Values

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world/'s leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Demant

#J-18808-Ljbffr

  • Reddy Express Mount Isa Truckport

    4 weeks ago

    Mount Isa, Australia Reddy Express Full time

    Reddy Express Mount Isa Truckport - Customer Service Representative Reddy Express Mount Isa Truckport, 221-239 Barkly Hwy, Mount Isa, Queensland, Australia Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles...

  • Customer Care Consultant

    4 weeks ago

    Mount Isa, Australia North West Queensland Full time

    YOUR OPPORTUNITY We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Store team based in Mount Isa QLD to provide an exceptional level of service to our growing customer base. Whilst you will be focusing on delivering exceptional service to our customers and the market, no day will ever be the same! We have a learning...

  • Client Care Representative

    2 weeks ago

    City of Melbourne, Australia Animal Emergency Australia Full time

    Overview Join Australia1s largest employee-owned veterinary group! AES is a 24 hour Animal Emergency and Critical Care hospital located in Hawthorn East. Here you27ll be the welcoming face for our clients and their beloved pets during times of critical need. We27re seeking a compassionate and detail-oriented Client Care Representative to deliver exceptional...

  • Reddy Express Mount Isa Grace Street- Customer Service Rep

    7 days ago

    Mount Isa, Queensland, Australia OTR Full time $40,000 - $60,000 per year

    Req #2112Reddy Express Mount Isa Grace Street, Mount Isa, Queensland, AustraliaShareJob descriptionPosted Monday, 1 September 2025, 9:30 amReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart...

  • Customer Service Representative

    2 weeks ago

    Mount Gravatt, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Mount Gravatt**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone...

  • Care Coordinator

    4 weeks ago

    Mount Isa, Australia Health Workforce Queensland Full time

    Job Title: Care Coordinator - ACCHS - Mount Isa, Queensland. Job Type: Permanent – Full-Time. Practice Information: This Aboriginal Community Controlled Health Service represents the health needs of Aboriginal and Torres Strait Islander people across the Northwest, and Lower Gulf regions of Queensland. They are committed to supporting Aboriginal...

  • Customer Care Officer

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    PERMANENT POSITION | CUSTOMER CARE OFFICER | HYBRID POSITION | IMMEDIATE START Your new company A Premium Appliance company are looking for their next customer care representative, located in Oakleigh. With flexible hybrid arrangements. Your new role You will be working in the private sector providing exceptional customer service experience to customers...

  • Contact Centre Team Leader

    3 weeks ago

    Mount Isa, Australia Demant Polska Full time

    Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics...

  • Customer Service Representative

    3 weeks ago

    City of Brisbane, Australia Schweitzer Engineering Laboratories, Inc. Full time

    Customer Service Representative page is loaded## Customer Service Representativelocations: Australia - Brisbanetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 18, 2025 (30+ days left to apply)job requisition id: 2025-18204***Essential Duties and Responsibilities*** 1. Provide world-class customer care to both...

  • Customer Service Representative

    4 days ago

    City of Wanneroo, Australia BlueScope Full time $60,000 - $90,000 per year

    Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityOur Fielders business...