Customer Care Representative

3 weeks ago

Mount Isa City, Australia North West Queensland Full time

Overview

About Audika: Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

What You/'ll Do

We/'re looking for a Customer Care Representative to join our call centre team in Adelaide (Parkside) on full-time or part-time basis (working between Monday to Friday 9am - 5pm + one shift per fortnight from 12pm-8pm). If you/'re passionate about customer service, enjoy meaningful conversations, and want to make a difference, this could be the perfect role for you.

As a Customer Care Representative, you/'ll be the friendly voice supporting our clinics across Australia and New Zealand. You/'ll engage with both new and existing clients, helping them take the next step in their hearing journey.

Responsibilities

- Making outbound calls for promotional campaigns (e.g., hearing tests, device trials, adjustments)

- Booking and confirming clinic appointments

- Handling inbound calls and responding to client questions

- Following up on direct marketing leads and rebooking lapsed clients

- Using internal systems to manage bookings and update client information

What We/'re Looking For

You don/'t need call centre experience - we value people from retail, hospitality, health, admin, or customer-facing roles.

- Communicates clearly and empathetically

- Is confident using computers and CRM systems

- Can stay motivated and meet call or booking targets (KPIs)

- Has a positive attitude and enjoys working in a team

What/'s in It For You

- Full onboarding, ongoing training, coaching and personal growth opportunities

- Monthly & quarterly bonuses based on performance

- Fun, friendly, and supportive work culture

- Access to exclusive staff perks via MyReward (discounts, gifts, wellbeing program)

- Career growth in a purpose-driven company

Our Values

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world/'s leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Demant

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