▷ Urgent Customer Care Consultant

Please be aware there have been some accounts impersonating us. Our communication will always be from a momentum.com.au or hydro.com.au email address. Contact us at recruitment@hydro.com.au if you need to verify anything.

Customer Care Consultant

We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced, and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders, and sexual orientations, please reach out to us about any adjustments or support you may require.

Momentum is currently expanding its team of Champions because of lots of ongoing internal movements, which means we have lots of opportunities for you to grow and shape your career

We are on the lookout for curious and passionate problem solvers who genuinely care about connecting with our customers and providing an exceptional, authentic, no-bull customer experience. We are hiring full time roles and also open to part time hours as well.

We’re here to ‘make energy more human’. Of course, to do that, we need more great humans. Interested?

- Do you genuinely care about people and can easily put yourself into someone else’s shoes?
- Are you a curious and natural problem-solver?
- Is getting to the bottom of an issue and finding solutions second nature to you?
- Are you an authentic, no-bull kind of person who can build genuine rapport with customers over the phone?
- Are you patient, resilient and versatile?
- Do you have bucket loads of team enthusiasm and a ‘we got this’ attitude?

If yes, we’d love to hear from you

You don’t need any call centre experience, but if you have some, awesome And if it’s within the energy industry, even better

About the role: As a member of Momentum Energy’s Customer Care team, you’ll respond to a range of enquiries and requests from residential and business customers over the phone or other channels. People have lots of different reasons for contacting their power company – questions, complaints, changing contact details, checking if there’s a better price. You’ll receive top-notch training, so you’ll be an energy whizz before you answer any calls.

What’s in it for you: Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

We are based in our central Hobart Hydro offices in Elizabeth Street. Once you successfully pass your six-month probation period, we are open to discussing the option of occasional hybrid working.

What you can expect: Momentum has a great work-life balance and offers benefits like wellness programs, staff reward programs, flexible working arrangements and special staff energy rates. In addition to all these benefits, we’re offering a very competitive full-time salary of $60k plus 12% super per annum.

Our interview process after you apply will be to complete a short video interview, followed by in-person Group Interviews in late September to selected candidates. Successful candidates will be working on a rotating roster between 8am – 6pm Monday – Friday. You’ll need to be available for regular shifts during these hours, commencing full-time paid training on Tuesday October 29th.

Hit the Apply button and send us your CV outlining your skills and experience.

Upload your CV and let us know you’re interested

Part of making energy more human is making our people feel that way too. Our office on Collins Street was built by us and for us, with a mix of different environments to support all sorts of working styles. But we know that support isn’t just about what you do on the clock. So here’s how we look after all the other important stuff.

Our Values

Humans

Planet

Growth

Balance

Disability

Humans

As a company we have one main goal, and it’s making energy simple for customers. We know this industry can be pretty tricky, so we’re working on ways to fix that. The more we can do to make things easy to understand for our customers, the better.

What if I have a disability?

We’re big on inclusion here, and we’re committed to improving opportunities for people with disability.

We recently published our Disability Inclusion Action Plan, which sets four goals:

- create more opportunities for people with disability to engage with us
- increase employment opportunities for people with disability
- change community attitudes towards people with disability, and
- create more inclusive systems and processes

Want to check the details? View our Disability Inclusion Action Plan 2020-2023 in PDF or Word format.

Planet

The future of energy is renewable, which is why it feels good to be owned by Australia’s largest renewable generator, Hydro Tasmania. With their support we’re working on ways to expand the kinds of renewable energy options we’re able to offer.

We sweat the small stuff, too – with separate bins for coffee grounds, compost and soft plastic. And if you ever forget your green bags, we’ve got some you can borrow.

Whether you’re an up-at-five athlete or afternoon ambler you'll get access to wellness coach who can help you with things like ergonomics and nutrition.

You'll get all the usual suspects too, like staff rewards programs and discounts on gym memberships and private health insurance.

Growth

The energy industry is competitive, and we’re pretty ambitious. So if you’re a go-getter with big ideas, we want to know you – especially if you want to see your ideas and contributions make a real difference.

And because we want the best people, we’re big on flexibility too. Which means accommodating your particular needs, differences and abilities (and being open to all the ways we can do that).

Balance

You spend a lot of time at work, but we know there’s plenty that goes on outside of it too. We offer an Employee Assistance Program so you can get support when things aren’t quite running smoothly, and a no-questions-asked recharge day for when you just need to look out for you.

The team is always looking at where we can offer extra support to our people. More recently this has meant establishing a family and domestic violence support package, and providing ongoing super contributions during any unpaid parental leave.

Get the scoop on renewable energy, power saving tips and bad energy puns.

#J-18808-Ljbffr