Aged Care Customer Service

3 weeks ago

City of Salisbury, Australia Hudson AU Full time

Overview

URGENT HIRE: Aged Care Customer Service Officer – Full-Time In-Office | Immediate Start

Are you a confident communicator with experience in Aged Care or call centre support? We’re on the hunt for a clear-speaking, enthusiastic, and adaptable professional to be the first point of contact on our busy 1300 line.

What You’ll Do

- Answer inbound calls from clients and triage inquiries across rostering, package coordination, and eligibility for aged care services.

- Conduct discovery calls to assess client needs, referral status, and service provision.

- Provide clear, compassionate information and direct calls appropriately.

- Work closely with a tight-knit, supportive team (5 people), reporting directly to a hands-on Team Leader.

What We’re Looking For

- Exceptional phone manner – clear, warm, and confident.

- Customer service or call centre experience in the Aged Care sector is highly valued.

- Intermediate Excel skills, strong with data entry and input systems (Procura knowledge a plus).

- Able to hit the ground running, but we offer supportive onboarding and training.

- Must be enthusiastic, team-focused, and thrive in a fast-paced environment.

- Working Holiday Visa holders welcome – must be fluent and clear in English.

Role Details

- Start: ASAP

- Compensation: $35 plus super per hour

- Hours: Full-time in-office, Monday to Friday, 9:00–5:00 (some flexibility: 8:30–4:30)

- Location: Office-based, Salisbury South (car parking provided)

- Duration: Initial contract to 30 July (possible extension or permanency)

- Environment: Professional, collaborative, never solo. You’ll always be supported.

- Dress Code: Smart casual

- Clearances: Police check required

Why This Role Stands Out

- Immediate opportunity to step into a skilled, high-impact role.

- Supportive supervisor and team — you’re never left on your own.

- Genuine pathway for high performers.

- No direct contact – vaccination not mandatory.

- Great work-life balance – regular office hours.

This is a fast-moving opportunity. If you’re confident, experienced, and ready to step into a meaningful role supporting aged care clients, we want to hear from you today.

Apply now — interviews happening immediately.

Note: For all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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