Contract Manager

We currently have an opportunity for a Contract Manager to join our Government & Integrated Facilities Management team and play a key role in leading high‑performing cleaning operations across NSW. Reporting to the NSW Cleaning Operations Manager, you'll help deliver high‑quality outcomes that support our essential services.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

Lead and support a team of approximately 95–110 cleaning staff across multiple sites, fostering a culture of safety, quality, and performance.

Ensure consistent delivery of high‑standard cleaning services across trains and facilities, aligned with client expectations.

Provide training, coaching, and audit support to enhance team capabilities and service outcomes.

Collaborate with clients and internal stakeholders to identify operational improvements and drive productivity.

Maintain compliance with WHS policies and environmental sustainability goals, including participation in audits and toolbox talks.

What You’ll Bring

Proven leadership experience managing large teams in cleaning, industrial, or rollingstock environments.

Strong communication and stakeholder engagement skills, with a focus on customer service excellence.

Demonstrated ability to manage audits, reporting, and financial costing with attention to detail.

Flexibility to work Tuesday to Saturday 2030‑0400.

Proficiency in Microsoft Excel and a commitment to continuous improvement and team development.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high‑quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high‑performance culture and commitment to diversity, offering:

- Training and development to support and diversify your career.

- With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

- Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

- Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply – potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

Job Info

- Job Identification 726401

- Job Category Services and Asset Management Delivery

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